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Dawn. I honestly don’t think there are enough words to express our gratitude to you for looking after our darling Ruby this week. Knowing that she was being treated with dignity and compassion on her final journey made a heartbreaking time easier to cope with.
I knew leaving her would be so very painful and you were so lovely and reassuring. I’ll never forget your kindness.
I also knew from that first tearful phone conversation that you were a really special lady and genuinely care for the animals entrusted to you.
Our girl meant the world to us and seeing her name on the love heart today when I picked her up was incredibly special and such a beautiful touch.
Thank you so very much.
The Bool family. x
Dear Bool Family, I am so very pleased that you found me and I could assist you with Ruby's final journey. Thank you so very much for your kind review. Kind Regards Dawn
When I lost my beautiful boy Tigs, Dawn collected him from the vets within an hour of me contacting her and let me know he was with her and my beautiful boy was returned home the same day. All throughout Dawn was very caring and considerate and I can not recommend her highly enough. Thankyou Dawn from the bottom of my heart, Sarah xx
Sarah once again I am so very sorry for your loss. I am glad I was able to assist you with Tigs final journey. Take care Dawn
Thank you Dawn for your compassion and professionalism with sending our beloved Reggie on his final journey. It was such a blessing knowing he was in your care at this extremely difficult time for us . Q
Mark & Sarah
So very sorry for Reggie's Loss, but I am glad you found me and I could take Reggie on his final journey. Thank you for your kind words. Kind regards Dawn
Thank you so much Dawn for again helping me with such a hard time on the lose of my beautiful Maccy, you made it just a bit easier knowing that my Maccy you would treat with care This is my 3 cat that I have taken to you in 13 months and am so grateful that you meet me so that I didn't have to travel so far as you know going through a bad time Highly recommend Dawn and her service Thank You from the bottom of my heart xx
Oh bless you Mary thank you for your lovely review, I hope things get a little easier for you soon and that your husband makes a full recovery. With love Dawn
A huge 'Thank You' to Dawn for her care, compassion and professionalism.
She rescued what had become an even more distressing situation than it need have been after a mix up at the vet's.
She was immediately accessible, kind and understanding.
She enabled us to give our lovely boy Sam the peaceful and dignified end
we had planned for him.
I give Dawn the highest possible recommendation....again, thank you so much....you have a very big heart.
Oh Gwen, you have managed to make me cry. I am so very glad that I could assist your and Peter with Sam's final journey. Thank you from the bottom of my heart for your lovely review. It means so very much. Kind regards Dawn. x
Thank you Dawn for the care and kindness that you showed us when we brought Max out to you yesterday and also when we picked him up today. You made a difficult day easier. Thank you also for the wooden heart x
Ah Emma you are welcome, so glad you found me and I could help with Max's final journey. Kind regards Dawn
Thank you Dawn for making a difficult day a little easier. Winnie was a much loved family dog and the service you provided was greatly appreciated.
Kind regards Claire John Harry Guy & Toby
Claire thank you for your kind review. Dawn
Dawn thank you for the way Branok's cremation was done .I'm sorry we did not meet you in person but please accept our heart felt appreciation. To meet our Branok you would see and know how much this human greyhound was very much loved and is now sorely missed.
Thank you so very much Mr and Mrs Morgan, I googled Branok's name and came up with Raven and thought how very appropriate. I am glad you found me and I could assist you in Branok's final journey. Kind regards Dawn
Eternally grateful to Dawn, from our first contact with you, your empathy and kindness made the difficult loss of our beloved little man Gizmo, a small chihuahua with a big personality slightly easier to bear. Knowing that the little man mattered, making it bearable to hand him over and to receive him back with the special touches, it was very comforting. Thank you again x
Thank you Sharon, I am pleased you found us and travelled to us today with Gizmo. Your kind review means so much. Kind regards Dawn
Thank you Dawn for the genuine kindness, care and support you showed for our beloved Big Guy Zak and our family. You were amazing from the very start to the moment we picked him up. You went above and beyond and we could not have been any more grateful to have Zak home with us in under 24hours. Thank you so much for making this painful time just that little bit easier. Thank You Taz and Nige.
Thank you so very much for your kind review and also for the lovely paw print. I really appreciated it. Kind regards Dawn
Name Suzanne Fieldgate
Phone Number 01566—
Message Thank you, so much, for bringing Bobby back so quickly… even though we understood that it couldn’t be guaranteed. We appreciate all of your efforts to have done that and would like to offer an extra Thank you, for that alone.
Bobby was part of our lives for seventeen years (and will be in our hearts forever). When he passed away, we didn’t want him to leave and it was with a feeling of dread and unease, that we began to look for a cremation service. He had never been out without us and he had never been handled by anybody else.
Luckily (it turned out), we came across Tamar Valley pet cremation. The website and reviews confirmed what we needed to hear. We would receive all of Bobby’s remains and only his. There would be minimum, if any, contact with Bobby. These things were important to us. We didn’t know what to expect, as we had never had an animal cremated before. Our email was sent on a Sunday. The next morning, a response was waiting.
Dawn (and whoever else may have been involved) was ready to collect our little boy at the time arranged. We had communicated beforehand, by email and telephone, so had the details sorted out. The communication involved questions, which were answered fully and kindly and so we had some relief.
All that was left was to let him go. Dawn was ready with a basket and blanket, which wasn’t needed but it was good to know that there wouldn’t have been a problem, if we hadn’t had one. Thank you.
Dawn telephoned a few hours later to say that Bobby would be returned by about half past three. We didn’t expect it and were (and still are) so grateful for the act, which reflects the exemplary service that Dawn and her team have created. We were also informed that we had overpaid, due to Bobby’s size. We would have been none the wiser but the honesty elevates the team to a level beyond business.
We already have an urn arriving, so didn’t need one – though it can be arranged. The package, containing Bobby, was a nice surprise. Inside a handled carton, was a bamboo slip bag. Inside this, was cloth bag and, within that, was a polythene package containing Bobby’s ashes. The whole package itself is very calming, due to the materials involved and the perfectly neat and tidy way that Bobby was held, among it all.
As I type this, we are all safe and together again, with untarnished feelings due to the one part that could easily have left a bad taste. Tamar Valley pet cremation offers a service that I cannot recommend highly enough. I will pass my positive experience on to whoever will listen.
Dawn and team… Thank you for everything.
Please feel free to use any of the above as customer feedback.
I apologise for any errors, omissions and anything else left unsaid.
Thank you so much for your very kind words. They mean so much to us. We are a small family run company and try to go above and beyond what other companies offer. We felt so very sorry for your loss of bobby who you had looked after for 17 years and wanted to meet as many of your requirements as we possibly could.
Your kind and lovely review means the world to us.
|I wanted to add one more thing.
Yesterday evening, we discovered the wooden heart attached to the carrier. Seeing Bobby’s name written on it was unexpected and moving. A small gesture but one that created feelings of affection. To us, he’s Bobby and it meant he was Bobby before his final physical journey.
Thank You for everything. It means more than you may know.
Very sad to post that Peanut our new female bunny passed away this morning but our sister company Tamar Valley Pet Cremation have cremated her for us and Ellie and I will be scattering her ashes on Kit Hill tomorrow.
11 December 2016 · Gunnislake ·
A very difficult subject to broach, losing a family pet but I wish I had known earlier in the year when we lost Roxy about this local, family run business. Definitely would have made the choice to let Dawn look after Roxy in a kind, caring and sympathetic manner. Life is full of choices…..when we know what our options are. Makes sense to me xx Tamar Valley Pet Cremation
WE ARE NOW CLOSED UNTIL MONDAY 2ND AUGUST. THANK YOU FOR YOUR UNDERSTANDING.
Whilst we remain OPEN for your pets cremations, we can not collect from Private Homes. We can collect from Vets where necessary but encourage you to bring your pets to us.
Masks and Social Distancing will need to be adhered to.
Thank you for your continued support and understanding during this strange times.