COLLECTION THE SAME DAY
01579 383180
07917766491
01579 383180 07917766491
01579 383180 07917766491
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Today was a day that was filled with so much pain however, one call to Dawn eased that feeling and enabled me to send my beautiful boy Tlun to the stars with dignity and peace. I was allowed time, given comfort and throughout both Tlun and I felt respected and my wishes mattered.
Dawn I don’t think you know how this has made me feel, after the ordeal I had earlier today and the support you gave at the last minute I now feel my boy is safe and at peace. Thank you and Luke for your understanding and kindness it really means so much x
Sarah I am so very sorry for the upset you felt with Tlun and your horrible experience. I am so glad you trusted us with Tluns finally journey and thank you from the bottom of my heart for your trust and lovely review. Every review means so much to a small family biusiness. I wish you all the best for your future adventure. Kindest regardsDawn
Very pleased with the way we were dealt with at a very emotional and stressful time, Dawn was very supportive and understanding, we collected our dog "kai" within 24hrs, I can thoroughly recommend this family run business to anyone looking for a pet cremation. Thank you Dawn .
Many thanks Stephen for your kind review. Once again very sorry for your loss. Kind regards Dawn
From the moment I phoned, Luke was gentle and understanding. We were still in shock from saying goodbye to Bob and nowhere near ready to let him go, but Luke was lovely, the right balance of compassion and warmth. I was a mess but he explained everything so calmly, I knew Bob was in good hands. No selling. Just service tailored to what we needed. Thank you.
So sorry for your loss Melanie, I will pass this onto to Luke. Thank you for choosing us. Kind regards Dawn
Thankyou once again for my girl b you are always kind , as I have been there many times, always in safe hands thank you Terry
Ah Terry, always sad though, thank you for your kind words. Kindest Regards Dawn
Dawn was very kind and understanding and allowed us to take all the time we needed to say Goodbye to my gentle boy Sailor. He was a wonderful cat and I miss him. I chose a sleeping black cat for his ashes from the collection Dawn has to choose from.
Thank you Samantha for your kind review. Kindest Regards Dawn
I would just like to say thank you to Dawn for the compassion she showed towards us and our beloved Sprocker Spaniel Lily yesterday. It was a comfort to know that we could take Lily on her final journey, she had been the best dog anyone could ever wish for. We will never forget the kindness shown to us by Dawn in our final moments with Lily. It made one of the hardest days of our lives a bit more bearable.
Dear Lucy and Paul, thank you so very much for taking the time to review our small family business, it means so very much. Once again sincere condolences on the loss of gorgeous Lily. Kindest Regards Dawn x
We sadly lost our beautiful baby girl Maisie due to a dog attack. Our baby was so much part of our family. Although we were devastated we knew we wanted her to have an individual cremation so that we could plant a rose bush over some of her ashes as a constant memory of the beautiful girl she was. We contact Tamar Valley Pet Cremations and they were absolutely brilliant and so kind to us. I was a blubbering wreck when we dropped Maisie off, but we were guided through everything. We chose a wicker pouch for some of Maisie’s ashes and a beautiful little bronze looking sleeping cat for the rest to go into. The whole process was so dignified and helped us to feel that Maisie was being treated with the dignity she was entitled to. We have two other fur babies and I hope and pray we will not need to use them again for as long as possible but if ever we do we would have no hesitation in phoning them straight away. Thank you so much for helping us in our grief.
Thank you so much for reviewing our page. It was so sad to see you both so upset and I am pleased that we helped in some small way. Once again condolences on your loss. Kindest Regards Dawn
Not sure quite what to say in thanks for your compassionate care after the death of our beautiful schnauzer Maisie. You were able to coordinate with us so that after she died we could have her home with us for one more night, bring her to you for your loving care and then home again with no restrictions on collecting her. She is now at peace with her companion Millie and we have the comfort of knowing she was beautifully cared for throughout this time. Thank you so much.
Thank you so very much, it means so much. Once again so very sorry for your loss. Kind regards Dawn
Sincere thanks to Dawn for looking after my 14&1/2 year old JRT Miley on 17/1/25 on one of the worst days of my life.
Your care meant so much.
Thanks again
You are very welcome Brenda. Take care. Dawn.x
Thankyou to Dawn for looking after my Miley, beautiful casket and engraving perfect.
She's home now where she belongs.
Kindest regards, Brenda
Thank you so much Brenda I am so please you liked everything. So kind of you to leave a review, they mean so much. Kind regards Dawn
Name Suzanne Fieldgate
Email suzannebobby1
Phone Number 01566—
Message Thank you, so much, for bringing Bobby back so quickly… even though we understood that it couldn’t be guaranteed. We appreciate all of your efforts to have done that and would like to offer an extra Thank you, for that alone.
Bobby was part of our lives for seventeen years (and will be in our hearts forever). When he passed away, we didn’t want him to leave and it was with a feeling of dread and unease, that we began to look for a cremation service. He had never been out without us and he had never been handled by anybody else.
Luckily (it turned out), we came across Tamar Valley pet cremation. The website and reviews confirmed what we needed to hear. We would receive all of Bobby’s remains and only his. There would be minimum, if any, contact with Bobby. These things were important to us. We didn’t know what to expect, as we had never had an animal cremated before. Our email was sent on a Sunday. The next morning, a response was waiting.
Dawn (and whoever else may have been involved) was ready to collect our little boy at the time arranged. We had communicated beforehand, by email and telephone, so had the details sorted out. The communication involved questions, which were answered fully and kindly and so we had some relief.
All that was left was to let him go. Dawn was ready with a basket and blanket, which wasn’t needed but it was good to know that there wouldn’t have been a problem, if we hadn’t had one. Thank you.
Dawn telephoned a few hours later to say that Bobby would be returned by about half past three. We didn’t expect it and were (and still are) so grateful for the act, which reflects the exemplary service that Dawn and her team have created. We were also informed that we had overpaid, due to Bobby’s size. We would have been none the wiser but the honesty elevates the team to a level beyond business.
We already have an urn arriving, so didn’t need one – though it can be arranged. The package, containing Bobby, was a nice surprise. Inside a handled carton, was a bamboo slip bag. Inside this, was cloth bag and, within that, was a polythene package containing Bobby’s ashes. The whole package itself is very calming, due to the materials involved and the perfectly neat and tidy way that Bobby was held, among it all.
As I type this, we are all safe and together again, with untarnished feelings due to the one part that could easily have left a bad taste. Tamar Valley pet cremation offers a service that I cannot recommend highly enough. I will pass my positive experience on to whoever will listen.
Dawn and team… Thank you for everything.
Please feel free to use any of the above as customer feedback.
I apologise for any errors, omissions and anything else left unsaid.
Take Care.
Dear Suzanne
Thank you so much for your very kind words. They mean so much to us. We are a small family run company and try to go above and beyond what other companies offer. We felt so very sorry for your loss of bobby who you had looked after for 17 years and wanted to meet as many of your requirements as we possibly could.
Your kind and lovely review means the world to us.
Many thanks
Dawn
| suzannebobby1 |
| 01566 |
| I wanted to add one more thing.
Yesterday evening, we discovered the wooden heart attached to the carrier. Seeing Bobby’s name written on it was unexpected and moving. A small gesture but one that created feelings of affection. To us, he’s Bobby and it meant he was Bobby before his final physical journey. Thank You for everything. It means more than you may know. |
Very sad to post that Peanut our new female bunny passed away this morning but our sister company Tamar Valley Pet Cremation have cremated her for us and Ellie and I will be scattering her ashes on Kit Hill tomorrow.
Jane Cornbill
11 December 2016 · Gunnislake ·
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A very difficult subject to broach, losing a family pet but I wish I had known earlier in the year when we lost Roxy about this local, family run business. Definitely would have made the choice to let Dawn look after Roxy in a kind, caring and sympathetic manner. Life is full of choices…..when we know what our options are. Makes sense to me xx Tamar Valley Pet Cremation
