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Just wanted to add this review after a very traumatic and sad few days losing our beloved cat Amy and then finding this fab service on line. We spoke to Dawn Monday after saying our goodbyes to Amy at the vets and she was very understanding, picked her up the next day as we called her late, and also called us to let us know Amy was with her the next morning, very comforting. We opted for one of the lovely wood turned sleeping cats and an added lovely touch when we collected was Amy's name engraved on the bottom and given to us in a nice bag with her name tag and certificate to show she had been cremated with great care. Amy is at home with us now, curled up by the fireplace where she was for so much of her days and its a very lovely way to have her near. A great service and respectfully done, would highly recommend Dawn and her team when/if you have to come to that difficult day. Thank you for your care, best regards Phil & Emma Shepperd
Dear Phil and Emma Thank you so very much for your review. I am so glad you are please with the carved sleeping cat. Kind regards
Teddy was a lovely and loving member of our family from day one we knew he would be with us for his entire life as he bounced and wagged endlessly. Sadly we lost him at the grand age of 15 he went in his sleep. I Rang Dawn who was so sweet and very caring and this is to thank her for her kindness and her gentle handling of our boy. so Thank you Dawn we know you showed him all the dignity and respect he deserves
Martyn and Gillian Thank you so very much for your kind review you have certainly bought me to tears. So very sorry for the loss of your beautiful boy Teddy. Dawn
We recently lost our wonderful Mawgan Collie/Retriever unexpectedly so weren't immediately thinking clearly as to the next step. Chrissie found you on the internet and I 'phoned and spoke to Dawn who was genuine in her empathetic response to our grief and suggestions on the way forward. Just a couple of hours and I believe it was Russel who came to collect our lovely chum. again treating us and Mawgan with sensitivity. We collected him from Callington the next day and again treated with kindness. Still grieving but so appreciative of the genuine care that was offered to us so will certainly recommend your services to others who may need them Thank you again all of you, and it's so helpful to have him home so quickly. He's still with us in spirit.
Steve and Chrissie Thank you very much for taking the time to review our service. We very appreciate your kind words. Dawn and Russell.
Sadly this was the second time I’ve had to call Dawn in a few short months. We woke up last Monday to find my beloved mimi had grown her wings through the night. Due to no sign of illness I was absolutely distraught and Dawn was amazing. She was very concerned about me driving (due to my state ) so told me she would collect mimi. Mimi was collected along with her pup Tink who passed a few months ago and Dawn kindly put Mimi in with Tink so they are now together. I honestly can’t recommend Tamar Valley enough. Everyone is so kind caring, respectful and take the greatest care of your fur babies. I’d like to say a massive thank you x
Dear Gail I am so sorry that you have lost two beautiful girls in such a short time. Thank you from the bottom of my heart for your lovely review. I means so much. Thank you Dawn.
For those of us who see their pets as part of the family losing them is so painful and heartbreaking. We found this company fourteen months ago when our beloved Lily sadly left us. Now a further loss as our other old girl has passed. Lola was a very precious patterdale so once again we made the call to Dawn. I can't praise her enough for her kindness and compassion, she really does understand. Thank you so much.
Dear Beverley thank you so much for taking the time to review us. We are so very sorry for your loss. Thank you for using us again. Kind regards Dawn
Wow.. Thankyou so so much to Dawn for looking after our beautiful German shepherd "Flash", we were absolutely heartbroken when Dawn collected him on Monday and he was returned the next day. Amazing lady, dignified and handled with so much care and empathy, Thankyou from the bottom of my broken heart for taking care of my gorgeous boy 💙
Adele so very sorry for your sad loss. Thank you for taking the time to write a review. Regards Dawn
Even though it was early evening when I initially contacted you regarding my sad loss of Harry you immediately collected him from the vets and by the next day you had returned him to me. I cannot thank you enough for the respect and dignity you showed myself and my little boy.
Dear Claire, Thank you for your kind review and again so very sorry for your loss. Kind regards Dawn
After 2 days no sleep driving all over the country to save my 17 week old pup Tink I was disgusted to find the crematorium I had used in the past expected ludicrous amounts of money for my 1lb baby. I came across this lady by chance and I really couldn’t have asked for anyone more caring and understanding. The lady and her assistant gave me time to say goodbye to Tink and after hugging the proprietor I left knowing she was in the right hands. My baby was returned to me in person the next day and again I was very touched by the care given in bring her home to me. I have 5 other chi’s and without a doubt if the worst happened I wouldn’t hesitate to use Tamar Valley again. Thank you so much for everything xxx
Oh Gail, I don't think I will ever forget little Tink and her very short life. Thank you so very mush for sending a review it really does mean a lot. Kind regards
We met Russel and we cannot say how respectful he was towards our loss . We have had Dogs for over 40 years and all have returned home after cremations but we have never had a company with so much thought given to us . Very many thanks will be in contact again
Dear David, Thank you so very much for taking the time to review our small business. It is very much appreciated. Dawn and Russell King
thank you very much for kind caring efficient way you took care of our beautiful cat Maggie who we miss loads already. it was also great that you got Maggie back to us the next day. a massive thanks again to Dawn and the company for all your help at this sad time.
Dear Mr and Mrs Joce, thank you very much for taking the time to review our special company. We were pleased to bring Maggie home to you. Kind regards Dawn
Name Suzanne Fieldgate
Phone Number 01566—
Message Thank you, so much, for bringing Bobby back so quickly… even though we understood that it couldn’t be guaranteed. We appreciate all of your efforts to have done that and would like to offer an extra Thank you, for that alone.
Bobby was part of our lives for seventeen years (and will be in our hearts forever). When he passed away, we didn’t want him to leave and it was with a feeling of dread and unease, that we began to look for a cremation service. He had never been out without us and he had never been handled by anybody else.
Luckily (it turned out), we came across Tamar Valley pet cremation. The website and reviews confirmed what we needed to hear. We would receive all of Bobby’s remains and only his. There would be minimum, if any, contact with Bobby. These things were important to us. We didn’t know what to expect, as we had never had an animal cremated before. Our email was sent on a Sunday. The next morning, a response was waiting.
Dawn (and whoever else may have been involved) was ready to collect our little boy at the time arranged. We had communicated beforehand, by email and telephone, so had the details sorted out. The communication involved questions, which were answered fully and kindly and so we had some relief.
All that was left was to let him go. Dawn was ready with a basket and blanket, which wasn’t needed but it was good to know that there wouldn’t have been a problem, if we hadn’t had one. Thank you.
Dawn telephoned a few hours later to say that Bobby would be returned by about half past three. We didn’t expect it and were (and still are) so grateful for the act, which reflects the exemplary service that Dawn and her team have created. We were also informed that we had overpaid, due to Bobby’s size. We would have been none the wiser but the honesty elevates the team to a level beyond business.
We already have an urn arriving, so didn’t need one – though it can be arranged. The package, containing Bobby, was a nice surprise. Inside a handled carton, was a bamboo slip bag. Inside this, was cloth bag and, within that, was a polythene package containing Bobby’s ashes. The whole package itself is very calming, due to the materials involved and the perfectly neat and tidy way that Bobby was held, among it all.
As I type this, we are all safe and together again, with untarnished feelings due to the one part that could easily have left a bad taste. Tamar Valley pet cremation offers a service that I cannot recommend highly enough. I will pass my positive experience on to whoever will listen.
Dawn and team… Thank you for everything.
Please feel free to use any of the above as customer feedback.
I apologise for any errors, omissions and anything else left unsaid.
Thank you so much for your very kind words. They mean so much to us. We are a small family run company and try to go above and beyond what other companies offer. We felt so very sorry for your loss of bobby who you had looked after for 17 years and wanted to meet as many of your requirements as we possibly could.
Your kind and lovely review means the world to us.
|I wanted to add one more thing.
Yesterday evening, we discovered the wooden heart attached to the carrier. Seeing Bobby’s name written on it was unexpected and moving. A small gesture but one that created feelings of affection. To us, he’s Bobby and it meant he was Bobby before his final physical journey.
Thank You for everything. It means more than you may know.
Very sad to post that Peanut our new female bunny passed away this morning but our sister company Tamar Valley Pet Cremation have cremated her for us and Ellie and I will be scattering her ashes on Kit Hill tomorrow.
11 December 2016 · Gunnislake ·
A very difficult subject to broach, losing a family pet but I wish I had known earlier in the year when we lost Roxy about this local, family run business. Definitely would have made the choice to let Dawn look after Roxy in a kind, caring and sympathetic manner. Life is full of choices…..when we know what our options are. Makes sense to me xx Tamar Valley Pet Cremation