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Thank you to this kind soul for looking after our boy, Rocky after his sudden passing. We got a very personal, calm and caring experience.
Oh Catherine, Thank you so very much for your lovely words. And once again so very sorry for your loss. Kind regards Dawn
I contacted Dawn on the 20th of July as we knew we had to have our baby girl Lola put to sleep the next day, Lola was 15 years old, we had her since she was a pup and loved her to bits. We were amazed at how sympathetic and kind Dawn was when her customers are truly grieving. It’s not very often you find that special family run business that shares your values and we are glad our pet Shih Tzu who was as important as any of our loved ones had somewhere respectful to go on their final journey.
We wanted her cremated by herself which is the normal practice, so when we arrived with Lola after we left the vets Dawn was kind, caring and compassionate a true professional.
We picked up Lola’s ashes 24 hours later, it was such a comfort to have her back with us so soon and the little touches especially her name on the wooden heart on the bag didn’t go unnoticed and was very much appreciated.
We would highly recommend them to anyone going through such a sad time, a 1st class service, a huge thank you.
Thank you so much Richard and Gail, I really appreciate your very kind review. It is so much appreciated for a small family run business. So sorry for the loss of Lola. Dawn
David and I want to thank you for caring for Alfie; and returning him to us.
Professional Service and done with care, thoughtfulness and dignity.
Our boy is now home with us where he belongs.
Thank you Dawn -
Dear Mandy and David, such a horrible time for you both, So very sorry for the loss of your wonderful Alfie. I hope you get some closure now. Kind Regards Dawn
Dawn was very kind and helpful, from the phone call before we had to have sky put to sleep until we went and picked sky up. Couldn’t have asked for better people to help us out during this, and we are so glad we were told about Tamar Valley.
Thank you Anthony for your kind review. It is very much appreciated. Regards Dawn
Thank you so so much to Dawn! Dawn answered her phone to me sobbing my heart out even then she was the kindest soal. When she arrived to collect my best friend it was all done with so much dignity. Sophie was placed in a bed with towels tucking her in and not covering her face so she looked like she was just sleeping. No horrible black bag. We collected Sophie 24 hours later she was waiting for us in a lovely bag with her name on, even with a little certificate that I can add to her collection. Sophies now home. I can't recommend Dawn and the team enough you made the worst day of my life a little easier. Thankyou so much!
Ah Becky Thank you so very much , so glad that I could help you at this horrible time. Kind Regards Dawn
Dawn I just can't thank you enough for the kindness shown on dealing with our much loved cat Fluffy. His little casket is beautiful and will be well treasured. You truly deserve all the comments you get for such a wonderful service and also at the most difficult time for small businesses to survive. You will always be highly recommended by us. Feeling so blessed we found you.
Thank you so much Wanda, It means so very much. Thank you. Dawn
Dawn was absolutely brilliant from the minute i rang her to the time she dropped sky home to me. I was and still am absolutely broken from losing my best friend of 13 years but Dawn made this horrible time a little bit easier and knowing that she took great care of my baby girl sky put my mind at ease a little. Sky was gone less than 24 hours which made it a little less traumatic for me as have never been apart from her the whole time i had her. Thank you so much dawn will definitely recommend you too friends.
Thank you Louise for taking the time to review our Family Business. It means more than you know. So very sorry for your sad loss. Dawn.
Would like to say huge thank you to Dawn for her excellent service on taking care of Cassie on the day she was put to sleep. I would highly recommend this family run business.
Thank you Paul & Kay.
Thank you Paul, your kind words mean so very much. Regards Dawn
First of all i would like to say a massive thankyou from the bottom of our broken hearts to Dawn for the exceptional way she looked after our beloved dog Monty from that first phone call till after we brought him back home. We was & still are lost & broken hearted, 13 years we had our dog, he was the most wonderful & loving dog. He deserved the best & Dawn gave him the best & we could not have asked for anything more.
Thankyou Dawn, Monty has pride & place on our mantlepiece.
We would DEFINITELY recommend your service to others in their time of need.
Stuart, Mandi, Jack & Monty (deceased) ♥️♥️♥️
Dear Stuart, Mandi and Jack . I really felt all of your pain and felt so desperately sorry for you that during lockdown, Monty had to be put to sleep. Thank you so very much for your kind words, it really does mean so very much. Take time to grief and again so very sorry for your loss. Regards Dawn.
At the start of this crisis we lost both our rabbits (Fudge & Snowball) unsure of what to do I sent off some emails and Dawn came back so quickly with a plan of what we could do. Thank you for your kindness and support and making the process so easy at this difficult time. The service you provide especially during these difficult times is to be commended. Thank you
Thank you Nicky for your kind words. I am so very sorry for your sad loss of both Fudge and snowball. Regards Dawn
Name Suzanne Fieldgate
Phone Number 01566—
Message Thank you, so much, for bringing Bobby back so quickly… even though we understood that it couldn’t be guaranteed. We appreciate all of your efforts to have done that and would like to offer an extra Thank you, for that alone.
Bobby was part of our lives for seventeen years (and will be in our hearts forever). When he passed away, we didn’t want him to leave and it was with a feeling of dread and unease, that we began to look for a cremation service. He had never been out without us and he had never been handled by anybody else.
Luckily (it turned out), we came across Tamar Valley pet cremation. The website and reviews confirmed what we needed to hear. We would receive all of Bobby’s remains and only his. There would be minimum, if any, contact with Bobby. These things were important to us. We didn’t know what to expect, as we had never had an animal cremated before. Our email was sent on a Sunday. The next morning, a response was waiting.
Dawn (and whoever else may have been involved) was ready to collect our little boy at the time arranged. We had communicated beforehand, by email and telephone, so had the details sorted out. The communication involved questions, which were answered fully and kindly and so we had some relief.
All that was left was to let him go. Dawn was ready with a basket and blanket, which wasn’t needed but it was good to know that there wouldn’t have been a problem, if we hadn’t had one. Thank you.
Dawn telephoned a few hours later to say that Bobby would be returned by about half past three. We didn’t expect it and were (and still are) so grateful for the act, which reflects the exemplary service that Dawn and her team have created. We were also informed that we had overpaid, due to Bobby’s size. We would have been none the wiser but the honesty elevates the team to a level beyond business.
We already have an urn arriving, so didn’t need one – though it can be arranged. The package, containing Bobby, was a nice surprise. Inside a handled carton, was a bamboo slip bag. Inside this, was cloth bag and, within that, was a polythene package containing Bobby’s ashes. The whole package itself is very calming, due to the materials involved and the perfectly neat and tidy way that Bobby was held, among it all.
As I type this, we are all safe and together again, with untarnished feelings due to the one part that could easily have left a bad taste. Tamar Valley pet cremation offers a service that I cannot recommend highly enough. I will pass my positive experience on to whoever will listen.
Dawn and team… Thank you for everything.
Please feel free to use any of the above as customer feedback.
I apologise for any errors, omissions and anything else left unsaid.
Thank you so much for your very kind words. They mean so much to us. We are a small family run company and try to go above and beyond what other companies offer. We felt so very sorry for your loss of bobby who you had looked after for 17 years and wanted to meet as many of your requirements as we possibly could.
Your kind and lovely review means the world to us.
|I wanted to add one more thing.
Yesterday evening, we discovered the wooden heart attached to the carrier. Seeing Bobby’s name written on it was unexpected and moving. A small gesture but one that created feelings of affection. To us, he’s Bobby and it meant he was Bobby before his final physical journey.
Thank You for everything. It means more than you may know.
Very sad to post that Peanut our new female bunny passed away this morning but our sister company Tamar Valley Pet Cremation have cremated her for us and Ellie and I will be scattering her ashes on Kit Hill tomorrow.
11 December 2016 · Gunnislake ·
A very difficult subject to broach, losing a family pet but I wish I had known earlier in the year when we lost Roxy about this local, family run business. Definitely would have made the choice to let Dawn look after Roxy in a kind, caring and sympathetic manner. Life is full of choices…..when we know what our options are. Makes sense to me xx Tamar Valley Pet Cremation