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Thank you for everything you did for us and our beloved labrador, Harley. From the first contact to the last, you showed kindness, sympathy and understanding of the pain people go through when they lose a pet. Arranging his collection from our vet was so easy, and we were impressed with the way you handled and transported him. It made the horrible day just a little bit better. Harley's ashes were ready so quickly and being able to have him home again within 24 hours has really helped the healing process to begin. The little touches - such as his name already engraved on the box, and the little heart on the bag - showed us that you truly care about the animals you are entrusted with. Thank you again for everything you have done to make this heart-breaking time just that little bit easier. We really appreciate it. Steve and Caroline.
Caroline and Steve, thank you so very much for the kind review. It means more than you will know to us as a small family business. My condolences once again for the loss of Harley. Kind regards Dawn
Dawn made our lives so much easier was kind thoughtful & compassionate. Otis was collected fast from our vet & his ashes returned to us the same day . The nicest way for us as a family who are devastated by the loss of Otis . Words aren’t enough but we are truly thankful.
Thank you so very much for your kind words. Once again so very sorry for your loss. I am glad I could be of assistance for you today. Kind regards Dawn
Hi Dawn, Thank you very much for taking great care of our little boy dog Indie, sad that we had to use your services again just 8 months after his sister Lola went to sleep but very reassuring to know that once again you provided the same caring, understanding and compassionate service and as last time we had the ashes back within 24 hours. A very professional family run business which truly deserves all the excellent reviews.
Gail and Richard, We were so very sorry to see you again so soon. We are glad that you found us and we could once again help with Indie's last journey. Please accept our deepest sympathy. Thank you so very much for the lovely plant too. Kind regards Dawn
Thank you so much for the lovely service you provided for our dear Alfie who passed on the 24 th March very prompt and caring x
Celia thank you for your kind review, it means so much. Regards Dawn
After losing our precious German shepherd on Friday evening suddenly a phone call to you with your calming voice made me feel Amber was going to be in safe hands for her last journey.it was lovely to have her ashes back on Sunday morning. Great service by you all, thank you so much for everything would recommend you to anyone
Thank you so very much for your kind review and again so very sorry for your loss Regards Dawn
Thank you all so much for the 100% service you gave us, and taking great care of our baby girl Sasha. She is very special to us all now and always. Dawn and all the staff are brilliant, nothing was to much to ask, would highly recommend Tamar valley, had our baby girls ashes back within 24 hours. Outstanding service, thanks n send love to you all
Kirk and Family, again so very sorry for your loss but so glad that we could be of service for you. Your review means so much. Many thanks Dawn
Me and James would like to thank Dawn and everyone at Tamar valley pet cremations for all they done for our beloved bulldog Sophie who passed away suddenly at home😢,they made the worst time of our lives that little bit more bearable knowing she was in safe hands at this most devastated time,our girl meant everything to us and is now home we’re she loved to be in a lovely picture frame so she can be close with us forever 🐾 thank you all from the bottom of our hearts 💕
Thank you Marie and James for taking the time to review our family business. It really means the world to us. Once again we are so very sorry for the loss of Sophie. Kind Regards Dawn.
Thank you Dawn for the compassion you showed us having lost our beloved cat Layla after a short illness. Your caring service was just what we needed at this sad time.
Thank you Tim and Debbie for taking the time to review our small family run business, its means so very much. Kind Regards Dawn
After a short and unexpected illness our well loved cat Crinkle was taken from us way to soon. As a family we were at a total loss. I rang Dawn only a few hours after he passed away. Dawn returned my call with compassion care and empathy. He was taken away and returned the next day in what I can only describe as a personal service. I would highly recommend Dawn to look after any ones loved pet. It has meant so much as a family to get Crinkle back in his forever home casket. Thank you again from our family x
Thank you so very much for your lovely review, as a small family business it really does mean the world. Again many condolences for your loss. Kind regards Dawn
Dear Dawn many thanks for your care and compassion you gave us after the sad death of lucy she is sadly missed and has left ahuge hole in our lives but will never be forgotten xx
Thank you so very much for leaving a review, It is very much appreciated. Again so very sorry for the loss of Lucy. Kind regards
Name Suzanne Fieldgate
Phone Number 01566—
Message Thank you, so much, for bringing Bobby back so quickly… even though we understood that it couldn’t be guaranteed. We appreciate all of your efforts to have done that and would like to offer an extra Thank you, for that alone.
Bobby was part of our lives for seventeen years (and will be in our hearts forever). When he passed away, we didn’t want him to leave and it was with a feeling of dread and unease, that we began to look for a cremation service. He had never been out without us and he had never been handled by anybody else.
Luckily (it turned out), we came across Tamar Valley pet cremation. The website and reviews confirmed what we needed to hear. We would receive all of Bobby’s remains and only his. There would be minimum, if any, contact with Bobby. These things were important to us. We didn’t know what to expect, as we had never had an animal cremated before. Our email was sent on a Sunday. The next morning, a response was waiting.
Dawn (and whoever else may have been involved) was ready to collect our little boy at the time arranged. We had communicated beforehand, by email and telephone, so had the details sorted out. The communication involved questions, which were answered fully and kindly and so we had some relief.
All that was left was to let him go. Dawn was ready with a basket and blanket, which wasn’t needed but it was good to know that there wouldn’t have been a problem, if we hadn’t had one. Thank you.
Dawn telephoned a few hours later to say that Bobby would be returned by about half past three. We didn’t expect it and were (and still are) so grateful for the act, which reflects the exemplary service that Dawn and her team have created. We were also informed that we had overpaid, due to Bobby’s size. We would have been none the wiser but the honesty elevates the team to a level beyond business.
We already have an urn arriving, so didn’t need one – though it can be arranged. The package, containing Bobby, was a nice surprise. Inside a handled carton, was a bamboo slip bag. Inside this, was cloth bag and, within that, was a polythene package containing Bobby’s ashes. The whole package itself is very calming, due to the materials involved and the perfectly neat and tidy way that Bobby was held, among it all.
As I type this, we are all safe and together again, with untarnished feelings due to the one part that could easily have left a bad taste. Tamar Valley pet cremation offers a service that I cannot recommend highly enough. I will pass my positive experience on to whoever will listen.
Dawn and team… Thank you for everything.
Please feel free to use any of the above as customer feedback.
I apologise for any errors, omissions and anything else left unsaid.
Thank you so much for your very kind words. They mean so much to us. We are a small family run company and try to go above and beyond what other companies offer. We felt so very sorry for your loss of bobby who you had looked after for 17 years and wanted to meet as many of your requirements as we possibly could.
Your kind and lovely review means the world to us.
|I wanted to add one more thing.
Yesterday evening, we discovered the wooden heart attached to the carrier. Seeing Bobby’s name written on it was unexpected and moving. A small gesture but one that created feelings of affection. To us, he’s Bobby and it meant he was Bobby before his final physical journey.
Thank You for everything. It means more than you may know.
Very sad to post that Peanut our new female bunny passed away this morning but our sister company Tamar Valley Pet Cremation have cremated her for us and Ellie and I will be scattering her ashes on Kit Hill tomorrow.
11 December 2016 · Gunnislake ·
A very difficult subject to broach, losing a family pet but I wish I had known earlier in the year when we lost Roxy about this local, family run business. Definitely would have made the choice to let Dawn look after Roxy in a kind, caring and sympathetic manner. Life is full of choices…..when we know what our options are. Makes sense to me xx Tamar Valley Pet Cremation
Whilst we remain OPEN for your pets cremations, we can not collect from Private Homes. We can collect from Vets where necessary but encourage you to bring your pets to us.
Masks and Social Distancing will need to be adhered to.
Thank you for your continued support and understanding during this strange times.