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We sadly had to have our adorable 13 year old chocolate lab Ruby put to sleep on Friday due to cancer. I phoned Dawn to tell her what was going to happen and what time the vet was coming. She said she would wait for our phone call and when i did call her she arrived within the hour and returned Ruby's ashes the next day. Throughout Dawn gave a most caring and professional service and it was comforting that Ruby was being treated as an individual. I highly recommend Tamar Valley Pet Cremation
Dear Pat, Thank you very much for taking the time to review our service. I am glad you found us and I could assist you with Ruby, Dawn
Our beloved 12 year old labrador retriever Tom died while we were on holiday in Cornwall. We were obviously heartbroken and in shock (he was old but in good health) but Dawn could not have been lovelier or more compassionate both on the phone and in person. Dawn dealt with everything very efficiently but we still felt cared for. Highly recommend.
Dear Michael and Jonny I could feel your pain and am so very sorry for your loss. Tragic to happen whilst on holiday but so glad that you found us and we could help you at such a sad time. Dawn, x
This place is so special and so is Dawn. Our cat died instantly after being hit by a car which while it meant he didn't suffer we were all in shock and understandably upset. Dawn just made the whole process so easy and stress free and I felt that when I left our cat with her I knew she would treat him as if he was hers. I hope I don't have to see Dawn again too soon! But if I do I know our pets will be in good hands. I can highly recommend Tamar Valley pet cremation service.
Ah Laetitia Thank you so much for taking the time to review us. I am so very sad that you had this happen to you but so glad that you found us. Kind Regards Dawn
My cherished dog was beautifully and lovingly sent on his journey by Dawn. I am deeply grateful to her for her kind and sympathetic treatment of both of us and made an unbearable day manageable. Thank you so much Dawn.
Thank you Louise, such a beautiful boy. I am glad that I could help you in your time of need. Kind regards Dawn
Our beautiful dog was robbed of life by cancer, so we were very, very raw. When I phoned, it was a Sunday, we had had such a traumatic day - why is it always a weekend? - so the actual end for her, was not the one we would have chosen - however, Dawn answered straight away, I could hear normal family life going on in the background & strangely, this was comforting, they really are a family concern. Our lovely girl was collected the next day (we needed her at home for one more day, and for her sister to say goodbye). She was carefully collected in a dog bed, so still curled up, and covered in a soft blanket, but not her head, which was important to us. The next day, her ashes were returned with the same sense of sadness & dignity. Highly recommended.
Dear Veronica and Pete, Thank you so very much for taking the time to review our Family run business. I am glad that our service was what you wanted. Again so very sorry for your loss. Kind Regards Dawn
I had a difficult time when my dog bobby had to go and I didn't want him left in a fridge for days and days.
I found the service was as I wanted with some privacy and I needed to know that the ashes would be his.
We were able to arrange with dawn to bring him down the day after which was a Saturday.
Dawn was so understanding and supportive at this very difficult time for me and reassured me it would be his ashes.
We were surprised and very appreciative to have a call from her shortly after returning home to tell us that he was ready to come home with us.
We are very great full for her kindness in helping us to bring our dear boy bob home.
Karen a very heartfelt sorry for your loss of beautiful Bobby, but glad that I was able to make things slightly more bearable for you all as a family. Thank you very much for your kind review, it is very much appreciated. Dawn
We lost our beloved cat Doodles whilst on holiday and had to get his cremation organised at short notice. The vets that were holding Doodles recommended a company but after a short Google I found Tamar Valley. We are so pleased we did. Dawn was very understanding and professional. We wanted to be assured that it would only be Doodles ashes we received back and this was confirmed by Dawn and he has been brought home today in a beautiful casket. Very pleased and very highly recommended.
Steve, thank you so very much for taking the time to leave a review. I am so pleased that I could help you and your family with Doodles cremation. Such a horrible thing to happen to him whilst you were on holiday. Thank you again it really does mean a lot. Dawn
It was so sad and distressing learning our beloved cat had been knocked over and died. The service we received was second to none when we had John Snow collected and brought home the same day. Thank you for your care and kindness on such a sad day - you managed to bring us all some comfort.
Dear Vanessa So sorry that John Snow died in this way but I am glad that we could bring some comfort with the service we offer. Kind regards Dawn
Dawn and team.
We couldnt have asked for a more caring final journey for our beautiful slightly mad Shadow, a dog who will live in our memories forever. The small personal touches mean alot at this time, the chats, organisation and presentation were what we needed and received. The understanding and respect for our Shads and our grieving were deeply appreciated, thank you.
Gareth so very sorry for your loss but so glad that Tamar Valley Pet cremation could come to your assistance at the weekend. Please take care.
Sadly we had to say goodbye to our best friend Bramble on Friday 20th July just 6 weeks after her sister Badger .as
before everything was conducted with the greatest respect & sympathy ..would have no hesitation in recommending Tamar Valley services, Thanks again Dawn ,Russell & team.
John & Irene Ashton , Tintagel
Dear John and Irene, thank you so much for leaving a review. We were deeply saddened to receive your call on Friday so soon after Badger. We hope you both recover soon. With kind regards Dawn.
Name Suzanne Fieldgate
Phone Number 01566—
Message Thank you, so much, for bringing Bobby back so quickly… even though we understood that it couldn’t be guaranteed. We appreciate all of your efforts to have done that and would like to offer an extra Thank you, for that alone.
Bobby was part of our lives for seventeen years (and will be in our hearts forever). When he passed away, we didn’t want him to leave and it was with a feeling of dread and unease, that we began to look for a cremation service. He had never been out without us and he had never been handled by anybody else.
Luckily (it turned out), we came across Tamar Valley pet cremation. The website and reviews confirmed what we needed to hear. We would receive all of Bobby’s remains and only his. There would be minimum, if any, contact with Bobby. These things were important to us. We didn’t know what to expect, as we had never had an animal cremated before. Our email was sent on a Sunday. The next morning, a response was waiting.
Dawn (and whoever else may have been involved) was ready to collect our little boy at the time arranged. We had communicated beforehand, by email and telephone, so had the details sorted out. The communication involved questions, which were answered fully and kindly and so we had some relief.
All that was left was to let him go. Dawn was ready with a basket and blanket, which wasn’t needed but it was good to know that there wouldn’t have been a problem, if we hadn’t had one. Thank you.
Dawn telephoned a few hours later to say that Bobby would be returned by about half past three. We didn’t expect it and were (and still are) so grateful for the act, which reflects the exemplary service that Dawn and her team have created. We were also informed that we had overpaid, due to Bobby’s size. We would have been none the wiser but the honesty elevates the team to a level beyond business.
We already have an urn arriving, so didn’t need one – though it can be arranged. The package, containing Bobby, was a nice surprise. Inside a handled carton, was a bamboo slip bag. Inside this, was cloth bag and, within that, was a polythene package containing Bobby’s ashes. The whole package itself is very calming, due to the materials involved and the perfectly neat and tidy way that Bobby was held, among it all.
As I type this, we are all safe and together again, with untarnished feelings due to the one part that could easily have left a bad taste. Tamar Valley pet cremation offers a service that I cannot recommend highly enough. I will pass my positive experience on to whoever will listen.
Dawn and team… Thank you for everything.
Please feel free to use any of the above as customer feedback.
I apologise for any errors, omissions and anything else left unsaid.
Thank you so much for your very kind words. They mean so much to us. We are a small family run company and try to go above and beyond what other companies offer. We felt so very sorry for your loss of bobby who you had looked after for 17 years and wanted to meet as many of your requirements as we possibly could.
Your kind and lovely review means the world to us.
|I wanted to add one more thing.
Yesterday evening, we discovered the wooden heart attached to the carrier. Seeing Bobby’s name written on it was unexpected and moving. A small gesture but one that created feelings of affection. To us, he’s Bobby and it meant he was Bobby before his final physical journey.
Thank You for everything. It means more than you may know.
Very sad to post that Peanut our new female bunny passed away this morning but our sister company Tamar Valley Pet Cremation have cremated her for us and Ellie and I will be scattering her ashes on Kit Hill tomorrow.
11 December 2016 · Gunnislake ·
A very difficult subject to broach, losing a family pet but I wish I had known earlier in the year when we lost Roxy about this local, family run business. Definitely would have made the choice to let Dawn look after Roxy in a kind, caring and sympathetic manner. Life is full of choices…..when we know what our options are. Makes sense to me xx Tamar Valley Pet Cremation
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