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Dear Dawn + Ellie
We just wanted to say a very huge thank you for helping us out with our darling Ellie about a week ago now, already a week, it feels sadly a lifetime already!
My biggest hope was that she had something very special to set her free and it certainly is something you helped provide. Ellie who met us was just lovely and it seemed incredibly coincidental that our "Ellie Dora Beauty" would be looked after so well by yourselves. The pouch was so special as was her named heart tag but stopped us in our tracks as well to see what is your beautiful spaniels too you have in the leaflet.
She was absolutely incredible, so ill since a pup with an auto immune disease but she fought it every time and we found a way to keep her here for 14 1/2yrs, still it seems not long enough for us.
She now goes everywhere with us at the moment, she was the linchpin of our family our furry babe as we have no children, so life seems utterly empty and lost without her which I know subsides but she is pretty irreplaceable and I cannot imagine loving something else so much in such a way as we did her.
Just wanted to let you know how grateful we are for you to allow us to cherish her to the very end and setting her free in such a natural environment, she would have loved that place and all the fuss.
Warmest thanks yous.
Ali & Michael Stubbs
We had the requirement to use the cremation service recently for our beloved dog Sasha, and although we understood it was during the owners absence, we did not see how, it could have been improved anyway. Young ELLIE has a great attitude (at once welcoming and reassuring). It takes place in a calm and completely professional manner. If we were looking to fault the service we would found it impossible and we certainly were not. A comprehensive 10/10.
Dear Brian and Sally, So sorry for your loss and thank you so much for your very kind words. Ellie is an asset to us when we are away. Kind Regards Dawn
We both would like to thank Ellie on looking after our little staffy Star yesterday...from the moment we arrived with her to the time to say goodbye Ellie was so very kind and caring even left us alone to say our final goodbyes...We picked up Star this morning and again Ellie was so caring...So thank you Ellie from the both of us your kindness and knowing Star was so well looked after made such a heartbreaking day easier
Dear Paul, thank you very much for taking the time to review our service. Kind Regards
As I write this I am holding back the tears , my three adorable and totally loved whippets passed away, my two girls Sasha and Tilly together of cancer , we where heart broken and still are , when Dawn came she had two beds with covers and such a kind and sincere way , as I cried Dawn hugged me , letting my girls go to someone who really understood made it easier . Dawn returned my girls that evening, they where together in their pouch with their names on a heart tag . Two weeks ago my little boy max died of renal failure we where totally devastated , my heart felt broken . On contacting Dawn she was there with her kindness and understanding, I can’t thank her enough for returning Max the next day , with his name on his tag to be reunited with his family. My heart aches for my babies but I no Dawn have them love and respect at the end . Thank you so very much to Dawn and the family xxxx
Dear Sharon, Thank you so much for taking the time to review our service. I indeed felt very emotional whilst collecting Sasha and Tilly as loosing one fur baby is hard but two is unthinkable. Thank you again for using us a second time with Max. Kind Regards Dawn
I cannot thank Dawn enough for the excellent service she provided. She helped make the passing of our cat Yasmin. It was a heart breaking time with the speed of what happened to Yasmin. Dawn shared with me her own experience of something very similar to her own cat. I knew then that Yasmin would be well taken care of. Dawn picked Yasmin up from us at the vets and bought her back to us in a beautiful cat shaped casket the very next day. I would highly recommend Dawn for anyone who needs this service. Thank you again from the bottom of our hearts. Sue and Pat Stupples xxx
Oh Dear Sue, thank you so very much for your kind review. I know how much a shock this has been for you and I am glad you found us and I was able to help. With kind regards. Dawn
Dear Steve and Sonia, Thank you so very much for taking the time to review our service. We were glad we could help and get Tess back to you the next day so that she was with you all again. Kind regards Dawn and Russell King
Dawn, my wife and I would like to take this opportunity to thank you and your team from the bottom of our hearts for helping us through the emotional upset of losing our beloved Jack Russell of 16 years just before New Years Day.
Due to the unfortunate timing of Jess's passing she had to remain at the vets until after the new year and when we returned to make arrangements for her we were offered a service through a national company, they would collect and return Jess to the vets, but they said it could take three weeks.
Thankfully we were directed to your website and after reading the many heartfelt reviews and making the call to you that morning your compassion and empathy was obvious.
We can't thank you enough for understanding our needs and apprehensions for Jess's final journey and how comfortable we felt from the moment we arrived to collecting her a couple of hours later for the journey home and for the peace it brought to us having her back where she belonged, all within a few hours.
Thank you from Ray & Shirley
Thank you Ray and Shirley for leaving a kind review. We are so very sorry for your loss but glad that we could help you with Jess's cremation. Kind Regards Dawn
We sadly had to have our adorable 13 year old chocolate lab Ruby put to sleep on Friday due to cancer. I phoned Dawn to tell her what was going to happen and what time the vet was coming. She said she would wait for our phone call and when i did call her she arrived within the hour and returned Ruby's ashes the next day. Throughout Dawn gave a most caring and professional service and it was comforting that Ruby was being treated as an individual. I highly recommend Tamar Valley Pet Cremation
Dear Pat, Thank you very much for taking the time to review our service. I am glad you found us and I could assist you with Ruby, Dawn
Our beloved 12 year old labrador retriever Tom died while we were on holiday in Cornwall. We were obviously heartbroken and in shock (he was old but in good health) but Dawn could not have been lovelier or more compassionate both on the phone and in person. Dawn dealt with everything very efficiently but we still felt cared for. Highly recommend.
Dear Michael and Jonny I could feel your pain and am so very sorry for your loss. Tragic to happen whilst on holiday but so glad that you found us and we could help you at such a sad time. Dawn, x
This place is so special and so is Dawn. Our cat died instantly after being hit by a car which while it meant he didn't suffer we were all in shock and understandably upset. Dawn just made the whole process so easy and stress free and I felt that when I left our cat with her I knew she would treat him as if he was hers. I hope I don't have to see Dawn again too soon! But if I do I know our pets will be in good hands. I can highly recommend Tamar Valley pet cremation service.
Ah Laetitia Thank you so much for taking the time to review us. I am so very sad that you had this happen to you but so glad that you found us. Kind Regards Dawn
Name Suzanne Fieldgate
Phone Number 01566—
Message Thank you, so much, for bringing Bobby back so quickly… even though we understood that it couldn’t be guaranteed. We appreciate all of your efforts to have done that and would like to offer an extra Thank you, for that alone.
Bobby was part of our lives for seventeen years (and will be in our hearts forever). When he passed away, we didn’t want him to leave and it was with a feeling of dread and unease, that we began to look for a cremation service. He had never been out without us and he had never been handled by anybody else.
Luckily (it turned out), we came across Tamar Valley pet cremation. The website and reviews confirmed what we needed to hear. We would receive all of Bobby’s remains and only his. There would be minimum, if any, contact with Bobby. These things were important to us. We didn’t know what to expect, as we had never had an animal cremated before. Our email was sent on a Sunday. The next morning, a response was waiting.
Dawn (and whoever else may have been involved) was ready to collect our little boy at the time arranged. We had communicated beforehand, by email and telephone, so had the details sorted out. The communication involved questions, which were answered fully and kindly and so we had some relief.
All that was left was to let him go. Dawn was ready with a basket and blanket, which wasn’t needed but it was good to know that there wouldn’t have been a problem, if we hadn’t had one. Thank you.
Dawn telephoned a few hours later to say that Bobby would be returned by about half past three. We didn’t expect it and were (and still are) so grateful for the act, which reflects the exemplary service that Dawn and her team have created. We were also informed that we had overpaid, due to Bobby’s size. We would have been none the wiser but the honesty elevates the team to a level beyond business.
We already have an urn arriving, so didn’t need one – though it can be arranged. The package, containing Bobby, was a nice surprise. Inside a handled carton, was a bamboo slip bag. Inside this, was cloth bag and, within that, was a polythene package containing Bobby’s ashes. The whole package itself is very calming, due to the materials involved and the perfectly neat and tidy way that Bobby was held, among it all.
As I type this, we are all safe and together again, with untarnished feelings due to the one part that could easily have left a bad taste. Tamar Valley pet cremation offers a service that I cannot recommend highly enough. I will pass my positive experience on to whoever will listen.
Dawn and team… Thank you for everything.
Please feel free to use any of the above as customer feedback.
I apologise for any errors, omissions and anything else left unsaid.
Thank you so much for your very kind words. They mean so much to us. We are a small family run company and try to go above and beyond what other companies offer. We felt so very sorry for your loss of bobby who you had looked after for 17 years and wanted to meet as many of your requirements as we possibly could.
Your kind and lovely review means the world to us.
|I wanted to add one more thing.
Yesterday evening, we discovered the wooden heart attached to the carrier. Seeing Bobby’s name written on it was unexpected and moving. A small gesture but one that created feelings of affection. To us, he’s Bobby and it meant he was Bobby before his final physical journey.
Thank You for everything. It means more than you may know.
Very sad to post that Peanut our new female bunny passed away this morning but our sister company Tamar Valley Pet Cremation have cremated her for us and Ellie and I will be scattering her ashes on Kit Hill tomorrow.
11 December 2016 · Gunnislake ·
A very difficult subject to broach, losing a family pet but I wish I had known earlier in the year when we lost Roxy about this local, family run business. Definitely would have made the choice to let Dawn look after Roxy in a kind, caring and sympathetic manner. Life is full of choices…..when we know what our options are. Makes sense to me xx Tamar Valley Pet Cremation
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