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After finding my gorgeous tabby boy, of 16 years, Buster passed away I had to decide what to do the next morning. After looking into local pet crematoriums I phoned Dawn & arranged to drop off Buster a hour later . I collected him at the end of the day where he had been reunited with his sister .Thank you for putting both their names on the plaque even though you hadn't cremated Polly. It was a lovely personal touch.
Amanda you are more than welcome. So very sorry for your loss. Kind regards Dawn
Our darling boy Remy “took the long walk” yesterday. We thank Dawn and her team at Tamar Valley for their compassion and first class service. Thank you so much for all you do. We are so grateful.
So very sorry Wendy for your loss. Much appreciate your kind words. Kind Regards Dawn
Tamar valley pet cremation was recommended to me by several people on a Facebook page. When me Staffordshire bull terrier was diagnosed with inoperable throat cancer, i reached out to a local group for advice. I'm very glad that i chose this company, i could tell straight away that Dawn would take care of my beloved pet.
Vicki So sorry for the loss of Pebble, but I am glad I was able to help you. Thank you for your kind review. Regards Dawn
I would absolutely recommend this lovely business!
Dawn was so caring with the passing of my treasured little 17 year old cat Roki. Dawn helped make what was a very traumatic event so much more bearable, her service was exceptional. She was so supportive and understanding of my distress, and she bought my little loved one back to me quickly, that I hardly felt the separation! I’m so happy I chose to use Tamar Valley and will always be very grateful for their kindness and professionalism. Many thanks Amanda ❤️
Thank you Amanda for taking the time to review our business. Once again many condolences for the passing of Roki. Kind Regards Dawn
Thank you so much Dawn for looking after Nico on his final journey you made a really bad day more bearable with your caring and empathy without any rush when I left him with you it was really hard for me .
Losing such a beautiful healthy Red Siamese in just a week has been difficult have waited a long time for one and to lose him at just 8 months has been heart-breaking
I knew after doing my research in April when I bought my Burmese Bertie to you that would use you again if anything happened to one of my cats
After having such a bad experience with a crematorium I used via my vet
If I could give anyone advise please don't go through the vets most belong to big practise who buy up and include crematorium like mine CVS who sadly think about money and paying shareholders
Far better to use an independent one with someone like Dawn that you just know you can trust
Thank you again Dawn you made a really bad day just that little better and love your extra touches
Oh Mary, It is always sad to loose one of our pets but to loose one at only 8 months old is tragic. I am so very sorry this happened to you but so glad that I was able to offer you the support you needed. Thank you so much for you recommendation and for using us again. With kind regards Dawn.
Thank you so much for looking after my beautiful Breeze for me. She became Ill rather quickly after 19 wonderful years with kidney failure and I had to make a very hard decision but one that was right for me and her.
Allowing me to say my goodbye with no rush was a moment I will cherish and being able to collect her the following day was perfect but so so difficult.
I didn't expect the lovely wooden name tag or the certificate it was so respectful,
the bamboo pouch is beautiful and I will be keeping it.
Thank so much Dawn.
Oh Simone, I really felt your pain and grief. I realised how hard it was for you to give me Breeze, but thank you so much for trusting me to look after her for you. Once again so many condolences for the loss of Breeze. Kind regards
Our beloved elderly greyhound Tilly became very ill quite suddenly and we had to make the horrible decision to say goodbye.
We had Tilly cremated and we collected her ashes the very next day, in a lovely tube with a wooden heart with her name on.
Thankyou dawn for a very professional service at difficult time
Angela thank you very much for your kind review, it does mean so very much to us. So very sorry for your loss. Kind regards Dawn
Thank you for looking after my cats Amber,in May & then sadly Binky,in September.
Tamar Pet Crematorium is in a beautiful peaceful setting & I am so glad to have found
Thank you Lucy for your kind review and once again, so very sorry for your loss. Dawn
Thankyou so so much for looking after my best friend Hector on the last bit of his journey! Knowing that he was treated with the care and dignity he deserved has been a great comfort x
Thank you Simon for trusting us with Hector, and once again so very sorry for your loss. Regards Dawn
I called Dawn up on a Saturday morning after losing our beloved miniature Wirehaired dachshund Lizzie from old age the evening before. I was expecting that we would have to make an appointment for Monday but Dawn said she could assist us straight away, the same morning. The service is run from Dawn’s home on Kit Hill and it is stunningly beautiful with views from such a height, I truly felt that little bit closer to heaven whilst there. It is a fitting final journey on earth for any much loved pet. Dawn is a very empathetic individual and treated us and Lizzie with great care and compassion through the entire process. We picked up Lizzie’s ashes the following morning, being greatly comforted to have her back so soon. The whole service is first class, performed efficiently but with great love and care. I highly recommend this company and would not hesitate to use them again. Thank you Dawn.
Claire, Thank you from the bottom of my heart for your lovely review. It really does mean so much. I am glad that you found me and that I could help you and your Dad at such a sad time. RIP Lizzie. xx
Name Suzanne Fieldgate
Phone Number 01566—
Message Thank you, so much, for bringing Bobby back so quickly… even though we understood that it couldn’t be guaranteed. We appreciate all of your efforts to have done that and would like to offer an extra Thank you, for that alone.
Bobby was part of our lives for seventeen years (and will be in our hearts forever). When he passed away, we didn’t want him to leave and it was with a feeling of dread and unease, that we began to look for a cremation service. He had never been out without us and he had never been handled by anybody else.
Luckily (it turned out), we came across Tamar Valley pet cremation. The website and reviews confirmed what we needed to hear. We would receive all of Bobby’s remains and only his. There would be minimum, if any, contact with Bobby. These things were important to us. We didn’t know what to expect, as we had never had an animal cremated before. Our email was sent on a Sunday. The next morning, a response was waiting.
Dawn (and whoever else may have been involved) was ready to collect our little boy at the time arranged. We had communicated beforehand, by email and telephone, so had the details sorted out. The communication involved questions, which were answered fully and kindly and so we had some relief.
All that was left was to let him go. Dawn was ready with a basket and blanket, which wasn’t needed but it was good to know that there wouldn’t have been a problem, if we hadn’t had one. Thank you.
Dawn telephoned a few hours later to say that Bobby would be returned by about half past three. We didn’t expect it and were (and still are) so grateful for the act, which reflects the exemplary service that Dawn and her team have created. We were also informed that we had overpaid, due to Bobby’s size. We would have been none the wiser but the honesty elevates the team to a level beyond business.
We already have an urn arriving, so didn’t need one – though it can be arranged. The package, containing Bobby, was a nice surprise. Inside a handled carton, was a bamboo slip bag. Inside this, was cloth bag and, within that, was a polythene package containing Bobby’s ashes. The whole package itself is very calming, due to the materials involved and the perfectly neat and tidy way that Bobby was held, among it all.
As I type this, we are all safe and together again, with untarnished feelings due to the one part that could easily have left a bad taste. Tamar Valley pet cremation offers a service that I cannot recommend highly enough. I will pass my positive experience on to whoever will listen.
Dawn and team… Thank you for everything.
Please feel free to use any of the above as customer feedback.
I apologise for any errors, omissions and anything else left unsaid.
Thank you so much for your very kind words. They mean so much to us. We are a small family run company and try to go above and beyond what other companies offer. We felt so very sorry for your loss of bobby who you had looked after for 17 years and wanted to meet as many of your requirements as we possibly could.
Your kind and lovely review means the world to us.
|I wanted to add one more thing.
Yesterday evening, we discovered the wooden heart attached to the carrier. Seeing Bobby’s name written on it was unexpected and moving. A small gesture but one that created feelings of affection. To us, he’s Bobby and it meant he was Bobby before his final physical journey.
Thank You for everything. It means more than you may know.
Very sad to post that Peanut our new female bunny passed away this morning but our sister company Tamar Valley Pet Cremation have cremated her for us and Ellie and I will be scattering her ashes on Kit Hill tomorrow.
11 December 2016 · Gunnislake ·
A very difficult subject to broach, losing a family pet but I wish I had known earlier in the year when we lost Roxy about this local, family run business. Definitely would have made the choice to let Dawn look after Roxy in a kind, caring and sympathetic manner. Life is full of choices…..when we know what our options are. Makes sense to me xx Tamar Valley Pet Cremation