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After a short and unexpected illness our well loved cat Crinkle was taken from us way to soon. As a family we were at a total loss. I rang Dawn only a few hours after he passed away. Dawn returned my call with compassion care and empathy. He was taken away and returned the next day in what I can only describe as a personal service. I would highly recommend Dawn to look after any ones loved pet. It has meant so much as a family to get Crinkle back in his forever home casket. Thank you again from our family x
Thank you so very much for your lovely review, as a small family business it really does mean the world. Again many condolences for your loss. Kind regards Dawn
Dear Dawn many thanks for your care and compassion you gave us after the sad death of lucy she is sadly missed and has left ahuge hole in our lives but will never be forgotten xx
Thank you so very much for leaving a review, It is very much appreciated. Again so very sorry for the loss of Lucy. Kind regards
Thank you Dawn for making a horrible time that little bit more bearable. From the very prompt response to my enquiry to the dignity with which you welcomed me and Gary and returned him to me. Stay safe and thank you once again. Sarah x
Sarah thank you so very much for your lovely review, they mean so much. Again so very sorry for the loss of Gary, taken too soon. Kind regards Dawn
Hi Dawn, thankyou for the lovely service today it was dealt with professionalism and care, it meant a lot to my family, hope the fimuture is vright and sray safe. Julie x
Thank you Julie, I am so pleased that we could help you at this difficult time. Kind Regards Dawn
It was Christmas Day and we had lost our little Harry, the worry of what to do next was all put at ease by Dawn and her small team. It didn’t matter that it was Boxing Day they were open to help. The service was excellent with empathy and understanding. All completed and ready for collection the next day.
We can thank you enough. X
So very sorry for your Loss Claire, but glad that I was able to help you. Thank you for your kind review. Regards Dawn
After making the heartbreaking decision to put my cat
to sleep, i called to arrange her cremation.
Dawn made the whole process a lot less stressful, it was
already so emotional i was thankful for her help.
Gizmo was picked up within a few hours and returned
to me the following day. Many thanks for your compassion
and treating Gizmo with dignity and respect.
Thank you Claire, Sorry for your loss again, but thank you for taking the time to review our family business. Kind Regards Dawn
After losing my cat buttons late on a Saturday nite, I telephoned Dawn on Sunday morning and she was just fantastic. Not only was I able to drop buttons off on a Sunday morning, I also had his ashes back the following day all presented in a way that fitting a good companion. The whole process was easy and sympathetic in what was a difficult time. Thank you Dawn for a first class service and would highly recommend anybody in the same situation to use their service. You did buttons proud x
Pete, Thank you so much for your wonderful review, it certainly means a lot to us. Kind Regards Dawn
Unfortunately my best pal max the dog was put to sleep yesterday , he was 12 & had been battling cancer for the last 7 months. I contacted dawn on Saturday morning when max was put to sleep & I was able to take him straight to her from the vets & I picked his Ashes up on the Sunday morning. The speed of the service & dawns compassion has really helped me in dealing with his loss. I can’t thank dawn enough
Josh, thank you so very much for reviewing our family run business, it does mean so much. Please again accept our condolences on Max's passing. Kind Regards Dawn
After finding my gorgeous tabby boy, of 16 years, Buster passed away I had to decide what to do the next morning. After looking into local pet crematoriums I phoned Dawn & arranged to drop off Buster a hour later . I collected him at the end of the day where he had been reunited with his sister .Thank you for putting both their names on the plaque even though you hadn't cremated Polly. It was a lovely personal touch.
Amanda you are more than welcome. So very sorry for your loss. Kind regards Dawn
Our darling boy Remy “took the long walk” yesterday. We thank Dawn and her team at Tamar Valley for their compassion and first class service. Thank you so much for all you do. We are so grateful.
So very sorry Wendy for your loss. Much appreciate your kind words. Kind Regards Dawn
Name Suzanne Fieldgate
Phone Number 01566—
Message Thank you, so much, for bringing Bobby back so quickly… even though we understood that it couldn’t be guaranteed. We appreciate all of your efforts to have done that and would like to offer an extra Thank you, for that alone.
Bobby was part of our lives for seventeen years (and will be in our hearts forever). When he passed away, we didn’t want him to leave and it was with a feeling of dread and unease, that we began to look for a cremation service. He had never been out without us and he had never been handled by anybody else.
Luckily (it turned out), we came across Tamar Valley pet cremation. The website and reviews confirmed what we needed to hear. We would receive all of Bobby’s remains and only his. There would be minimum, if any, contact with Bobby. These things were important to us. We didn’t know what to expect, as we had never had an animal cremated before. Our email was sent on a Sunday. The next morning, a response was waiting.
Dawn (and whoever else may have been involved) was ready to collect our little boy at the time arranged. We had communicated beforehand, by email and telephone, so had the details sorted out. The communication involved questions, which were answered fully and kindly and so we had some relief.
All that was left was to let him go. Dawn was ready with a basket and blanket, which wasn’t needed but it was good to know that there wouldn’t have been a problem, if we hadn’t had one. Thank you.
Dawn telephoned a few hours later to say that Bobby would be returned by about half past three. We didn’t expect it and were (and still are) so grateful for the act, which reflects the exemplary service that Dawn and her team have created. We were also informed that we had overpaid, due to Bobby’s size. We would have been none the wiser but the honesty elevates the team to a level beyond business.
We already have an urn arriving, so didn’t need one – though it can be arranged. The package, containing Bobby, was a nice surprise. Inside a handled carton, was a bamboo slip bag. Inside this, was cloth bag and, within that, was a polythene package containing Bobby’s ashes. The whole package itself is very calming, due to the materials involved and the perfectly neat and tidy way that Bobby was held, among it all.
As I type this, we are all safe and together again, with untarnished feelings due to the one part that could easily have left a bad taste. Tamar Valley pet cremation offers a service that I cannot recommend highly enough. I will pass my positive experience on to whoever will listen.
Dawn and team… Thank you for everything.
Please feel free to use any of the above as customer feedback.
I apologise for any errors, omissions and anything else left unsaid.
Thank you so much for your very kind words. They mean so much to us. We are a small family run company and try to go above and beyond what other companies offer. We felt so very sorry for your loss of bobby who you had looked after for 17 years and wanted to meet as many of your requirements as we possibly could.
Your kind and lovely review means the world to us.
|I wanted to add one more thing.
Yesterday evening, we discovered the wooden heart attached to the carrier. Seeing Bobby’s name written on it was unexpected and moving. A small gesture but one that created feelings of affection. To us, he’s Bobby and it meant he was Bobby before his final physical journey.
Thank You for everything. It means more than you may know.
Very sad to post that Peanut our new female bunny passed away this morning but our sister company Tamar Valley Pet Cremation have cremated her for us and Ellie and I will be scattering her ashes on Kit Hill tomorrow.
11 December 2016 · Gunnislake ·
A very difficult subject to broach, losing a family pet but I wish I had known earlier in the year when we lost Roxy about this local, family run business. Definitely would have made the choice to let Dawn look after Roxy in a kind, caring and sympathetic manner. Life is full of choices…..when we know what our options are. Makes sense to me xx Tamar Valley Pet Cremation
Whilst we remain OPEN for your pets cremations, we can not collect from Private Homes. We can collect from Vets where necessary but encourage you to bring your pets to us.
Masks and Social Distancing will need to be adhered to.
Thank you for your continued support and understanding during this strange times.