Reviews

Submit your review
1
2
3
4
5
Submit
     
Cancel

Create your own review

Tamar Valley Pet Cremation Service Cornwall
Average rating:  
 147 reviews
 by Wendy
Holly’s cremation

Yesterday we said goodbye to our beautiful Yorkie, Holly, aged 18 years.

You handled us, and Holly with dignity.

We appreciated that it wasn’t at all clinical.

You explained what was happening, and told us we could pick Holly up

the next day and take her home.

Thank you for her going home package.

It was sensitive, and just what we needed.

Holly is now home again and will never leave us.

We will definitely recommend you.

Thank you Mr and Mrs Wilson for your lovely kind words. I am so very glad it is what you wanted for Holly. Kindest Regards Dawn.

 by Mr Cory
Keira

I would like to thank Dawn and Russ with there very professional,

Caring and attention to detail in dealing with our dearly beloved

German Shepherd Keira. I phoned yesterday ( Sunday) and they

They were so considerate and understanding through the whole

process. I collected Keira this afternoon in a beautiful Ern with a

brass name plate. I thank them enough they have done Keira proud

Thank you both.

Dear Mr Cory Thank you so very much for taking the time to review our family business. Russ and I are so very sorry for your loss. Regards Dawn

 by Maria
Very caring

Recently lost my Yorkshire terrier and Dawn was fantastic and very caring. It’s the first time I have ever had to use a service like this and would highly recommend! Had a beautiful box with my baby in and the added extra of a bag with her name on just made me cry. Thank you for everything.

Ah Maria, I am so pleased you liked everything about our very personal service. Thank you for taking the time to review. Kind regards Dawn

 by Kerry
Bruno

I would highly recommend Tamar Valley services when you have lost a special pet.

We lost our darling Bruno, Dawn was very caring and compassionate.The finishing touches like the wooden name tag and certificate were lovely and I know that our little Bruno was in good hands until he came back to us,

Thank you very much

Love Simon,Kerry and Matthew.

Thank you Kerry for taking the time to review us, we really appreciate every one which we receive. So sorry again for your loss. Kind Regards Dawn

 by claire elaine duddridge
Prince

Dear Dawn and hubby Thank you so much for handling everything with such love, compassion and dignity yesterday for our darling Prince who passed away suddenly in our arms at home on Sunday even made an exception to come and collect him during these times I would totally recommend if anyone going through this sad time Love Claire

Claire, Thank you so very much for your kind review. We are just so pleased to have been able to help you. Kind regards Dawn and Russ.

 by Gail Davis
Thank you

I highly recommend Tamar Valley Pet Cremations we contacted them when we were told our beloved cat Minky had a rare cancer and went down hill very quickly. We called on the day we had her put to sleep, and Dawn let us take her straight there from the vets.



We chose the lovely wooden cat for her ashes which we collected the next day. The ashes were in a lovely bag with a wooden heart with Minky's name on. The thoughtful card and cremation certificate were a lovely touch.



Dawn is very caring and compassionate and makes an unbearable task easier to take. Dawn does a job that I know I would not be able to do and I am very thankful to her for taking care of my beautiful Minky.

Thank you so much Gail for your wonderful review. I am so glad that I make a difference. Best Regards. Dawn

 by chris
Misty

Misty our beloved dog passed away on Friday, the 28th of January 2022 and after her passing we contacted Tamar Valley describing what we would like nothing was to much trouble we were treated with the greatest respect and compassion, Misty was cremated on Monday, the 31st of January we arrived with her and nothing was too much trouble Misty was returned to us Monday afternoon we received A fantastic five star service and it made us feel that we were very important I would recommend this service to anybody losing a pet this service is for you the small touches are what has impressed us most thank you all it’s helped us cope with the pain of losing Misty our beloved dog RIP

To the Shortland Family, many thanks for you very kind review, it certainly means the world to us to know that what we do is appreciated. Once again so very sorry for the loss of your amazing Misty. Kind regards Dawn

 by Eve Salthouse
Sensitive and dignified

When my beloved cat George died, I was able to carry him on the very last steps of his journey and be assured that he would be treated with dignity after my last goodbye. I was so touched when I went to collect his ashes by the beautiful presentation, the name tag and card. Thank you for making so terrible an occasion a memory I will be able to revisit and draw comfort from.

Eve thank you so very much for taking the time to write you lovely review. I am so please that our little touches have helped you at such a sad time. Kind regards Dawn

 by Jen Hunt

I highly recommend Tamar Valley Pet Cremations for their high standards.

Dawn is very caring and compassionate and makes an unbearable task easier to take.

I have taken two of my beloved pets to Dawn and should I have the need again this is where I will go.

Thank you very much for your kind review, it is very much appreciated. Kind regards Dawn

 by Keeley Morgan
Thank you

After being told that it was time to say good bye to my handsome Harley Collie, Dawn was absolutely wonderfu. As our vet does these as last appointments of the day, to give us as much time as we need, I was worried about the 45 minute drive down to Kit Hill, Dawn told me not to worry and just to get there when we could which was one less thing to worry about. She had already told me that he would be cremated either on Friday when we got there or first thing on Saturday so I was so happy knowing that he was not laid out in a storage unit somewhere. As it happened she was able to do it when we got there so it meant that I was able to get my boy back on Saturday afternoon. Such a lovely service and I felt like he would be treated with respect and dignity throughout.

Thank you so very much Keeley for your wonderful review. Again so sorry for your loss. Kind regards Dawn

Page 1 of 15:
«
 
 
1
2
3
 
»
 

You and Tamar Valley Pet Cremation Service like this.

Comments
 
 

 Name    Suzanne Fieldgate

Email     suzannebobby1

Phone Number                 01566—

Message              Thank you, so much, for bringing Bobby back so quickly… even though we understood that it couldn’t be guaranteed. We appreciate all of your efforts to have done that and would like to offer an extra Thank you, for that alone.

Bobby was part of our lives for seventeen years (and will be in our hearts forever). When he passed away, we didn’t want him to leave and it was with a feeling of dread and unease, that we began to look for a cremation service. He had never been out without us and he had never been handled by anybody else.

Luckily (it turned out), we came across Tamar Valley pet cremation. The website and reviews confirmed what we needed to hear. We would receive all of Bobby’s remains and only his. There would be minimum, if any, contact with Bobby. These things were important to us. We didn’t know what to expect, as we had never had an animal cremated before. Our email was sent on a Sunday. The next morning, a response was waiting.

Dawn (and whoever else may have been involved) was ready to collect our little boy at the time arranged. We had communicated beforehand, by email and telephone, so had the details sorted out. The communication involved questions, which were answered fully and kindly and so we had some relief.

All that was left was to let him go. Dawn was ready with a basket and blanket, which wasn’t needed but it was good to know that there wouldn’t have been a problem, if we hadn’t had one. Thank you.

Dawn telephoned a few hours later to say that Bobby would be returned by about half past three. We didn’t expect it and were (and still are) so grateful for the act, which reflects the exemplary service that Dawn and her team have created. We were also informed that we had overpaid, due to Bobby’s size. We would have been none the wiser but the honesty elevates the team to a level beyond business.

We already have an urn arriving, so didn’t need one – though it can be arranged. The package, containing Bobby, was a nice surprise. Inside a handled carton, was a bamboo slip bag. Inside this, was cloth bag and, within that, was a polythene package containing Bobby’s ashes. The whole package itself is very calming, due to the materials involved and the perfectly neat and tidy way that Bobby was held, among it all.

As I type this, we are all safe and together again, with untarnished feelings due to the one part that could easily have left a bad taste. Tamar Valley pet cremation offers a service that I cannot recommend highly enough. I will pass my positive experience on to whoever will listen.

Dawn and team… Thank you for everything.

Please feel free to use any of the above as customer feedback.

I apologise for any errors, omissions and anything else left unsaid.

Take Care.

Dear Suzanne

Thank you so much for your very kind words.  They mean so much to us.  We are a small family run company and try to go above and beyond what other companies offer.  We felt so very sorry for your loss of bobby who you had looked after for 17 years and wanted to meet as many of your requirements as we possibly could.

Your kind and lovely review means the world to us.

Many thanks

Dawn


suzannebobby1
01566
I wanted to add one more thing.

Yesterday evening, we discovered the wooden heart attached to the carrier. Seeing Bobby’s name written on it was unexpected and moving. A small gesture but one that created feelings of affection. To us, he’s Bobby and it meant he was Bobby before his final physical journey.

Thank You for everything. It means more than you may know.

  •  

    Thank you to Dawn and Russell’s personal service taking care of our beautiful loved cat Foggy this week, suddenly taken from us, I couldn’t bare the options presented to us at the vets/pdsa for Foggy after he was put so sleep, so I searched for an alternative and found this one which was such a relief to know that Foggy would be personally collected from home. Russell came and took Foggy as I had laid him out with a posy of flowering shrubs from our garden that he liked to lay under. He was lifted carefully into a basket and Russell said that his is how he would travel and be laid to rest for his cremation, so not disturbed. This made me feel so relieved. Russell stayed with Foggy for the duration and returned the very next day personally with Foggy’s ashes in the lovely wooden sleeping cat, which I then was able to cuddle and lay him on the pillow in the chair where he’d last been, with more of the same flowers. This was lovely for my family and meant that we were able to grieve and have some closure in a short space of time rather than feeling low about the whereabouts of his body and then ashes over a period of a couple weeks. This service seriously made the horrendous shock and loss, so much less painful and reassuring, calm and peaceful

Very sad to post that Peanut our new female bunny passed away this morning but our sister company Tamar Valley Pet Cremation have cremated her for us and Ellie and I will be scattering her ashes on Kit Hill tomorrow.

 

Jane Cornbill

11 December 2016 · Gunnislake ·

..

Home


A very difficult subject to broach, losing a family pet but I wish I had known earlier in the year when we lost Roxy about this local, family run business. Definitely would have made the choice to let Dawn look after Roxy in a kind, caring and sympathetic manner. Life is full of choices…..when we know what our options are. Makes sense to me xx Tamar Valley Pet Cremation

we aim to offer a better service...
Vet same day collection with return within 24/48 hours to your vet.
Call - 01579 383180

We can collect from Vets where necessary but encourage you to bring your pet to us. Pet owners have insisted that they want to bring their pet to us on their final journey. We actually favour this as it helps with the grieving process.