COLLECTION THE SAME DAY
01579 383180
07917766491
01579 383180 07917766491
01579 383180 07917766491
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Hey,
We travelled from Norwich to polperro for a family and lovely dog. Unfortunately after we arrived had tea and played alot our lovely dog Niko had a bad seizure and passed away he was only 11 months.
Dawn and Luke were absolutely amazing and so caring and they both put alot of effort into making sure Niko was looked after and cremated with the most care.
We were all in shock after whats happened to him but felt at piece once Dawn and luke took over.
Thankyou so much for everything you guys done for a beautiful Niko we will treasure it forever.
Dear Lisa, Thank you very much for your kind words. We cannot imagine how devasted as a family you are. But we are pleased that we could help in some small way. Please try and take your precious memories of Niko. Kind regards Dawn
I just like to say a big Thank You to you and your team for taking care of Bambi who we passed 9 days ago. Tamar Valley are a brilliant team for there professionalism and compassion at our difficult time. THANK YOU.
Thank you Sally for taking the time to review our small family business and once again condolenses on the loss of Bambi. Regards Dawn
A big thank you to Luke and the Tamar Valley team for their respect, professionalism and compassion during our really difficult time with the passing of our beloved Lucky. Thank you so much x
I will pass your message onto Luke, and thank you for trusting us with Lucky. Kind regards Dawn
Just wanted to say a huge thank you to Tamar Valley pet cremation for helping our old girl Meg on her journey. It has been the most difficult time losing Meggie after 16 years together, but taking her to be cremated at Tamar Valley and being able to collect her ashes the next day has really helped ease our grief. In her life I really never liked leaving her to be looked after by anyone else as I would worry about her too much, so naturally it was very important to me to find a crematorium that felt 100% right. Tamar Valley was exactly that, Luke was kind and calm, and knowing that he looks after the dogs in the kennels too was a real comfort. We felt at peace leaving Meg with him as we knew she would be cared for and treated with dignity. We collected her ashes the next day which were beautifully wrapped up and placed in a bag with a wooden heart tag that had her name on it. Thank you so much.
So sorry for your loss, but thank you for trusting us with Meggie, i will pass your kind words onto Luke. Kind regards Dawn
We recently lost our beloved Scooby after 14 years of pure joy. The love he gave and received are immeasurable and the memories will last forever. Dawn, Emma and the team were a big part off Scooby's life, spending his holidays in the kennels at Kit Hill. How perfect that he received the same love and care to the end. Scooby is now home with us forever. We cannot thank you enough for your care and dedication x
Oh Alan, Scooby was such a beautiful dog inside and out. It was our pleasure to care for him at his rainbow crossing. Thank you for entrusting us to care for Scooby. once again many condolenses Kind regards Dawn and the team. x
Yet again , these lovely people have given my cat a wonderful service. very companionate , wouldn’t go any where else. Thankyou
Thank you so much Terry for once again using our family run business, it is very much appreciated. We send you all of our condolences. Kind regards Dawn
I cannot describe the deep pain I feel at the loss of my Cavalier Sam, but the gentle care and understanding I received from Dawn and Emma at Tamar Valley helped lessen the catastrophic blow of his passing. Their attentiveness, sympathy and patience were exemplary. They treated Sam and me with love and tender care far, far beyond what one could expect.
John
Oh John, Thank you so very much for taking the time to review our small business. Please take time to Grieve Sam we know his loss is immense for you. With kindest regards Dawn
We lost our cat suddenly to kidney failure so was all a shock but they were so compassionate and the lovely younger man made it all easier. I was so happy it was a rural place and we walked to the barn with my cat with a man in wellies. It made it all natural and my cat loved the rural farm life and being outdoors so I know she would agree this was perfect location. He took her into the warm as a cold day that was very kind and we received her ashes back separated into three bags which I’d asked for , tied in rustic twine in a paper bag with a wooden heart. All perfect and felt very rustic and natural. Can’t thank you enough for being so compassionate to my cat missy.
Olivia so very sorry for you loss, but glad you found us. I will pass on your message to Luke. Kind regards Dawn
Just wanted to thank you for your care & attention. Following the loss of out Jrt Essa aged 15.7 years. It has been an emotional time for us. But was made easier by the speedy service. Having her ashes back at home with us so quickly. Made it a little easier to bare. The attached note was very thoughtful and appreciated.
Once again so sorry for your loss but thank you for using us. Kind regards Dawn
A big thank you to Emma & Luke for their kindness at a very difficult time.
Luke was outstanding in his compassion and understanding in the process and has given us some peace in our decision, which we are still coming to terms with.
The whole process was handled with dignity which is what Brandy, our cat, deserved.
Thank you all
Thank you so very much for your kind review and I will pass your comments onto Luke and Emma, Kind regards Dawn
Name Suzanne Fieldgate
Email suzannebobby1
Phone Number 01566—
Message Thank you, so much, for bringing Bobby back so quickly… even though we understood that it couldn’t be guaranteed. We appreciate all of your efforts to have done that and would like to offer an extra Thank you, for that alone.
Bobby was part of our lives for seventeen years (and will be in our hearts forever). When he passed away, we didn’t want him to leave and it was with a feeling of dread and unease, that we began to look for a cremation service. He had never been out without us and he had never been handled by anybody else.
Luckily (it turned out), we came across Tamar Valley pet cremation. The website and reviews confirmed what we needed to hear. We would receive all of Bobby’s remains and only his. There would be minimum, if any, contact with Bobby. These things were important to us. We didn’t know what to expect, as we had never had an animal cremated before. Our email was sent on a Sunday. The next morning, a response was waiting.
Dawn (and whoever else may have been involved) was ready to collect our little boy at the time arranged. We had communicated beforehand, by email and telephone, so had the details sorted out. The communication involved questions, which were answered fully and kindly and so we had some relief.
All that was left was to let him go. Dawn was ready with a basket and blanket, which wasn’t needed but it was good to know that there wouldn’t have been a problem, if we hadn’t had one. Thank you.
Dawn telephoned a few hours later to say that Bobby would be returned by about half past three. We didn’t expect it and were (and still are) so grateful for the act, which reflects the exemplary service that Dawn and her team have created. We were also informed that we had overpaid, due to Bobby’s size. We would have been none the wiser but the honesty elevates the team to a level beyond business.
We already have an urn arriving, so didn’t need one – though it can be arranged. The package, containing Bobby, was a nice surprise. Inside a handled carton, was a bamboo slip bag. Inside this, was cloth bag and, within that, was a polythene package containing Bobby’s ashes. The whole package itself is very calming, due to the materials involved and the perfectly neat and tidy way that Bobby was held, among it all.
As I type this, we are all safe and together again, with untarnished feelings due to the one part that could easily have left a bad taste. Tamar Valley pet cremation offers a service that I cannot recommend highly enough. I will pass my positive experience on to whoever will listen.
Dawn and team… Thank you for everything.
Please feel free to use any of the above as customer feedback.
I apologise for any errors, omissions and anything else left unsaid.
Take Care.
Dear Suzanne
Thank you so much for your very kind words. They mean so much to us. We are a small family run company and try to go above and beyond what other companies offer. We felt so very sorry for your loss of bobby who you had looked after for 17 years and wanted to meet as many of your requirements as we possibly could.
Your kind and lovely review means the world to us.
Many thanks
Dawn
| suzannebobby1 |
| 01566 |
| I wanted to add one more thing.
Yesterday evening, we discovered the wooden heart attached to the carrier. Seeing Bobby’s name written on it was unexpected and moving. A small gesture but one that created feelings of affection. To us, he’s Bobby and it meant he was Bobby before his final physical journey. Thank You for everything. It means more than you may know. |
Very sad to post that Peanut our new female bunny passed away this morning but our sister company Tamar Valley Pet Cremation have cremated her for us and Ellie and I will be scattering her ashes on Kit Hill tomorrow.
Jane Cornbill
11 December 2016 · Gunnislake ·
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A very difficult subject to broach, losing a family pet but I wish I had known earlier in the year when we lost Roxy about this local, family run business. Definitely would have made the choice to let Dawn look after Roxy in a kind, caring and sympathetic manner. Life is full of choices…..when we know what our options are. Makes sense to me xx Tamar Valley Pet Cremation
