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Yet again , these lovely people have given my cat a wonderful service. very companionate , wouldn’t go any where else. Thankyou
Thank you so much Terry for once again using our family run business, it is very much appreciated. We send you all of our condolences. Kind regards Dawn
I cannot describe the deep pain I feel at the loss of my Cavalier Sam, but the gentle care and understanding I received from Dawn and Emma at Tamar Valley helped lessen the catastrophic blow of his passing. Their attentiveness, sympathy and patience were exemplary. They treated Sam and me with love and tender care far, far beyond what one could expect.
Oh John, Thank you so very much for taking the time to review our small business. Please take time to Grieve Sam we know his loss is immense for you. With kindest regards Dawn
We lost our cat suddenly to kidney failure so was all a shock but they were so compassionate and the lovely younger man made it all easier. I was so happy it was a rural place and we walked to the barn with my cat with a man in wellies. It made it all natural and my cat loved the rural farm life and being outdoors so I know she would agree this was perfect location. He took her into the warm as a cold day that was very kind and we received her ashes back separated into three bags which I’d asked for , tied in rustic twine in a paper bag with a wooden heart. All perfect and felt very rustic and natural. Can’t thank you enough for being so compassionate to my cat missy.
Olivia so very sorry for you loss, but glad you found us. I will pass on your message to Luke. Kind regards Dawn
Just wanted to thank you for your care & attention. Following the loss of out Jrt Essa aged 15.7 years. It has been an emotional time for us. But was made easier by the speedy service. Having her ashes back at home with us so quickly. Made it a little easier to bare. The attached note was very thoughtful and appreciated.
Once again so sorry for your loss but thank you for using us. Kind regards Dawn
A big thank you to Emma & Luke for their kindness at a very difficult time.
Luke was outstanding in his compassion and understanding in the process and has given us some peace in our decision, which we are still coming to terms with.
The whole process was handled with dignity which is what Brandy, our cat, deserved.
Thank you all
Thank you so very much for your kind review and I will pass your comments onto Luke and Emma, Kind regards Dawn
What can I say, except Thank you !!! From the bottom of our broken hearts.
You are such a sincere and caring family, who took care of our precious Angel as if she was your own.
Down to simply knowing her name as we arrived, which made a huge impact on us, to the final precious touches of a card ( hand signed by all the staff involved) a certificate, a heart token with her name on it.
You were patient and respectful in our time of grief, which I truly appreciate, as I couldn't speak, or in a coherent manner.
I honestly cannot thank you or recommend you enough to anyone wishing to use such a beautiful service.
Special mention to Luke.... For a young man to have such compassion and patience, thank you !!! You are very special ! And although it can't be the easiest job in the world, your kindness and thoughtfulness meant so much to us ❤️
Thank you so very much Tracy. We are all so very sorry for your loss. We know how much our fur babies mean to each and everyone of us. i will pass your thanks onto Luke, he is special. Kind regards Dawn
Luke. Thank you so much for your sincere kindness and understanding towards us after the loss of our beloved Lola. You made the whole sad situation easier for us to manage, while our emotions were still so raw.
Thank you again
Thank you Wayne and Amanda I will pass this onto Luke, he certainly is an asset. Kind regards Dawn
Thank you Dawn and Luke,
For the care you gave to my precious boy Harvey.
I got him back in his beautiful onyx casket that looks superb.
I am very pleased with it, once again thank you.
Once again Nanette sincere condolences for the loss of Harvey. I am thrilled that the Onyx Casket was so beautiful for you. Thank you Dawn
Thank you to Luke for your wonderful care with our beautiful 20 year old cat Molly
Thank you so very much for taking the time to review our family business. I will pass your message onto Luke. Once again so very sorry for your loss. Kindest regardsDawn
We needed the services of these people after suddenly loosing our cat.
Dawn made a horrible situation a whole lot easier to deal with.
The cremation was dealt with so swiftly and efficiently and we are great full for the service they provide.
Thank you very much
I am so very sorry for your loss, such a horrible experience for you all. My condolences. Kind Regards Dawn
Name Suzanne Fieldgate
Phone Number 01566—
Message Thank you, so much, for bringing Bobby back so quickly… even though we understood that it couldn’t be guaranteed. We appreciate all of your efforts to have done that and would like to offer an extra Thank you, for that alone.
Bobby was part of our lives for seventeen years (and will be in our hearts forever). When he passed away, we didn’t want him to leave and it was with a feeling of dread and unease, that we began to look for a cremation service. He had never been out without us and he had never been handled by anybody else.
Luckily (it turned out), we came across Tamar Valley pet cremation. The website and reviews confirmed what we needed to hear. We would receive all of Bobby’s remains and only his. There would be minimum, if any, contact with Bobby. These things were important to us. We didn’t know what to expect, as we had never had an animal cremated before. Our email was sent on a Sunday. The next morning, a response was waiting.
Dawn (and whoever else may have been involved) was ready to collect our little boy at the time arranged. We had communicated beforehand, by email and telephone, so had the details sorted out. The communication involved questions, which were answered fully and kindly and so we had some relief.
All that was left was to let him go. Dawn was ready with a basket and blanket, which wasn’t needed but it was good to know that there wouldn’t have been a problem, if we hadn’t had one. Thank you.
Dawn telephoned a few hours later to say that Bobby would be returned by about half past three. We didn’t expect it and were (and still are) so grateful for the act, which reflects the exemplary service that Dawn and her team have created. We were also informed that we had overpaid, due to Bobby’s size. We would have been none the wiser but the honesty elevates the team to a level beyond business.
We already have an urn arriving, so didn’t need one – though it can be arranged. The package, containing Bobby, was a nice surprise. Inside a handled carton, was a bamboo slip bag. Inside this, was cloth bag and, within that, was a polythene package containing Bobby’s ashes. The whole package itself is very calming, due to the materials involved and the perfectly neat and tidy way that Bobby was held, among it all.
As I type this, we are all safe and together again, with untarnished feelings due to the one part that could easily have left a bad taste. Tamar Valley pet cremation offers a service that I cannot recommend highly enough. I will pass my positive experience on to whoever will listen.
Dawn and team… Thank you for everything.
Please feel free to use any of the above as customer feedback.
I apologise for any errors, omissions and anything else left unsaid.
Thank you so much for your very kind words. They mean so much to us. We are a small family run company and try to go above and beyond what other companies offer. We felt so very sorry for your loss of bobby who you had looked after for 17 years and wanted to meet as many of your requirements as we possibly could.
Your kind and lovely review means the world to us.
|I wanted to add one more thing.
Yesterday evening, we discovered the wooden heart attached to the carrier. Seeing Bobby’s name written on it was unexpected and moving. A small gesture but one that created feelings of affection. To us, he’s Bobby and it meant he was Bobby before his final physical journey.
Thank You for everything. It means more than you may know.
Very sad to post that Peanut our new female bunny passed away this morning but our sister company Tamar Valley Pet Cremation have cremated her for us and Ellie and I will be scattering her ashes on Kit Hill tomorrow.
11 December 2016 · Gunnislake ·
A very difficult subject to broach, losing a family pet but I wish I had known earlier in the year when we lost Roxy about this local, family run business. Definitely would have made the choice to let Dawn look after Roxy in a kind, caring and sympathetic manner. Life is full of choices…..when we know what our options are. Makes sense to me xx Tamar Valley Pet Cremation