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It was so sad and distressing learning our beloved cat had been knocked over and died. The service we received was second to none when we had John Snow collected and brought home the same day. Thank you for your care and kindness on such a sad day - you managed to bring us all some comfort.
Dear Vanessa So sorry that John Snow died in this way but I am glad that we could bring some comfort with the service we offer. Kind regards Dawn
Dawn and team.
We couldnt have asked for a more caring final journey for our beautiful slightly mad Shadow, a dog who will live in our memories forever. The small personal touches mean alot at this time, the chats, organisation and presentation were what we needed and received. The understanding and respect for our Shads and our grieving were deeply appreciated, thank you.
Gareth so very sorry for your loss but so glad that Tamar Valley Pet cremation could come to your assistance at the weekend. Please take care.
Sadly we had to say goodbye to our best friend Bramble on Friday 20th July just 6 weeks after her sister Badger .as
before everything was conducted with the greatest respect & sympathy ..would have no hesitation in recommending Tamar Valley services, Thanks again Dawn ,Russell & team.
John & Irene Ashton , Tintagel
Dear John and Irene, thank you so much for leaving a review. We were deeply saddened to receive your call on Friday so soon after Badger. We hope you both recover soon. With kind regards Dawn.
To Dear Dawn & the Team,
We would like to pass our thanks to you for caring for our Beautiful Boy Blackie. We Sadly had to say Goodbye to our Gorgeous Boy Blackie on the 12th of April 2018, he was just 8 years and 10 months old.
We had him when he was 8 weeks old, Blackie was playful and he loved us so much like we loved him. We will never forget him, he was our Family and our child.
Thank you so much again for caring for our Beautiful Boy Blackie 💖
Anna & Rob Upchurch
Dear Anna And Rob Thank you very much for your kind review. We are glad we could assist you at such a sad time. Kind Regards Dawn
thank you so much dawn for looking after my little fella Harvey who i lost very suddenly whilst on holiday in cornwall last monday. He was as far as i knew healthy until he got sick on the 1st day of my holiday. He got diagnosed with a large abdominal mass and tom at luxstowe vets liskeard could do no more. my poor boy had to go, tom arranged for Harvey to be picked up by dawn i honestly dont know what i would have done without her she bought back my boy the next day and her compassion is without a doubt second to none she has real empathy thank you so much for looking after my little hero Harvey x
Dear Debbie, Such an awful thing to happen to Harvey whilst on holiday in Cornwall. I am so glad that I was able to help you at this tragic time. Thank you so much for your review. With kindest regards Dawn
Had to write this review: 2 weeks or so ago I said goodbye to a great dog polly. I wanted an individual cremation, and I found Dawn and co, they were ABSOLUTELY BRILLIANT I cannot recommend them enough so caring and very understanding. Please do not think twice about contacting them they care and they do everything that you require and more. I have only just sprinkled her ashes as she loved the car so we drove around for a while , she would have liked that. Vets costs are much more than this and you do not get just your pet, this way you get your companion back and that means a lot. I am telling EVERYONE about this service even vets reception who were a bit taken back by cost alone without the service.
Thank you so much Dawn you will see me again as I have more companions, TOP SERVICE. Many thanks Terry x
Thank you Terry for your glowing review. It means so much that our service and commitment is appreciated. Thank you very much for spreading the word. Kind Regards Dawn x
We don't often write reviews, as we don't use the computer much, but felt the need in this case.
We had to say goodbye to our beautiful Badger on Monday. She was an 11 year old collie/cross, and had battled illness most of her life. Born with hip dysplasia, then developed arthritis, and had two operations to remove growths from her mouth. We thought we would have a little more time with her, but in the end she could no longer stand on her back legs, and sadly had to let her go.
We found Tamar Valley on the internet and rang them up. Dawn was very sympathetic and said it was no problem if we brought Badger straight from the vets. She was there to greet us when we arrived, and though we were upset, felt confident we had made the right choice. It was important to us that Badger was treated with dignity and care on her final journey and that we only received Badger's ashes ashes back. Dawn's professionalism and empathy assured us that those needs were met.
We returned the next day to collect Badger's ashes which were encased in a lovely scatter tube with a simple wooden heart with Badger's name on it. All beautifully done.
We will miss Badger greatly, her enthusiasm for life, in spite of her problems, her strength of character and unbreakable spirit.
Thankyou Dawn and your team for making our pain a little easier.
We still have Badger's sister, Bramble and when her time comes (hopefully not too soon), we would not hesitate to use Tamar Valley again.
Many thanks again. All the best.
Irene and John Ashton
Dear Irene and John, Thank you very much for taking the time to write such a beautiful review. It means so much to us. We are all very sorry for the loss of the Badger. With kind regards Dawn
Dawn we would like to pass on our thanks to you and your team. We sadly had to say goodbye yesterday to our best friend Hero who was with us for six years. For a small dog he had a character that was larger than life. We knew the time was coming to make the decision to do the right thing for him and it was made easier by talking with you yesterday and making us feel totally at ease with the whole process of bringing him to you. We always knew we wanted Hero to remain at home with us and you have given us the ability to do this. We thankyou for your personal touch and caring manor. Many thanks kind regards.
Thank you so very much for taking the time to leave such a lovely review. We are all so very sorry for your loss. Kind Regards Dawn
Dear Dawn,Please use this review as you see fit.We unexpectedly had to have our beloved girl Lily put to sleep. The news was devastating but we knew we wanted her to have a dignified ending and it was so important that only her ashes were returned to us. We found Tamar Vally pet crematorium on the internet and reading the service on offer and the reviews knew this was exactly what we wanted. Dawn was incredible and very promptly collected Lily and let us know she had her in her care.The compassion and sensitivity along with a very professional service demonstrated was outstanding. Lily was returned to us within 24hrs in a beautiful bamboo pouch with her name on a heart shaped tag.We have passed on Dawn's details to all our dog walking friends and when our other elderly dog's time comes will call Dawn again.RegardsBeverley
Dear Beverley We are so sorry for the loss of your lovely girl Lily, but so glad that you found us and used our service. Thank you very much for your very kind words and for your recommendations. It is very much appreciated. With kind Regards Dawn
The hardest thing about owning a pet is the goodbye.
Tamar Valley Pet Cremation services goes a long way to help with having to say goodbye. The sensitive, kind, caring and compassionate manner in which I was helped through this process was amazing.
Dear Jen Thank you for your lovely review I am pleased you found us and that we were able to help at such a hard time. Kind regards Dawn
Name Suzanne Fieldgate
Phone Number 01566—
Message Thank you, so much, for bringing Bobby back so quickly… even though we understood that it couldn’t be guaranteed. We appreciate all of your efforts to have done that and would like to offer an extra Thank you, for that alone.
Bobby was part of our lives for seventeen years (and will be in our hearts forever). When he passed away, we didn’t want him to leave and it was with a feeling of dread and unease, that we began to look for a cremation service. He had never been out without us and he had never been handled by anybody else.
Luckily (it turned out), we came across Tamar Valley pet cremation. The website and reviews confirmed what we needed to hear. We would receive all of Bobby’s remains and only his. There would be minimum, if any, contact with Bobby. These things were important to us. We didn’t know what to expect, as we had never had an animal cremated before. Our email was sent on a Sunday. The next morning, a response was waiting.
Dawn (and whoever else may have been involved) was ready to collect our little boy at the time arranged. We had communicated beforehand, by email and telephone, so had the details sorted out. The communication involved questions, which were answered fully and kindly and so we had some relief.
All that was left was to let him go. Dawn was ready with a basket and blanket, which wasn’t needed but it was good to know that there wouldn’t have been a problem, if we hadn’t had one. Thank you.
Dawn telephoned a few hours later to say that Bobby would be returned by about half past three. We didn’t expect it and were (and still are) so grateful for the act, which reflects the exemplary service that Dawn and her team have created. We were also informed that we had overpaid, due to Bobby’s size. We would have been none the wiser but the honesty elevates the team to a level beyond business.
We already have an urn arriving, so didn’t need one – though it can be arranged. The package, containing Bobby, was a nice surprise. Inside a handled carton, was a bamboo slip bag. Inside this, was cloth bag and, within that, was a polythene package containing Bobby’s ashes. The whole package itself is very calming, due to the materials involved and the perfectly neat and tidy way that Bobby was held, among it all.
As I type this, we are all safe and together again, with untarnished feelings due to the one part that could easily have left a bad taste. Tamar Valley pet cremation offers a service that I cannot recommend highly enough. I will pass my positive experience on to whoever will listen.
Dawn and team… Thank you for everything.
Please feel free to use any of the above as customer feedback.
I apologise for any errors, omissions and anything else left unsaid.
Thank you so much for your very kind words. They mean so much to us. We are a small family run company and try to go above and beyond what other companies offer. We felt so very sorry for your loss of bobby who you had looked after for 17 years and wanted to meet as many of your requirements as we possibly could.
Your kind and lovely review means the world to us.
|I wanted to add one more thing.
Yesterday evening, we discovered the wooden heart attached to the carrier. Seeing Bobby’s name written on it was unexpected and moving. A small gesture but one that created feelings of affection. To us, he’s Bobby and it meant he was Bobby before his final physical journey.
Thank You for everything. It means more than you may know.
Very sad to post that Peanut our new female bunny passed away this morning but our sister company Tamar Valley Pet Cremation have cremated her for us and Ellie and I will be scattering her ashes on Kit Hill tomorrow.
11 December 2016 · Gunnislake ·
A very difficult subject to broach, losing a family pet but I wish I had known earlier in the year when we lost Roxy about this local, family run business. Definitely would have made the choice to let Dawn look after Roxy in a kind, caring and sympathetic manner. Life is full of choices…..when we know what our options are. Makes sense to me xx Tamar Valley Pet Cremation