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At a time when the sadness of losing a beloved dog is most painful
Dawn and Russell provided a sensitive, caring service to both our much loved collie, Harley, and also to us. Our sincere thanks to them for everything.
So very sad for your loss. xx Thank you for your kind review. xxxx Kind Regards Dawn
Having suffered the loss of my cat Albert, I decided to take him to Tamarvalley myself. I was met by caring, understanding people who took their time to explain everything necessary. The service offered was so personal and thoughtful, it helped ease the pain for me. I am eternally grateful and the casket I bought as part of the service was delivered with care the next day and is just perfect. (Even though I was late getting home,, there was empathy & understanding)This is a personal service from people who understand pet companionship & care at a difficult time. Words are not enough to express my gratitude for the perfect end to a difficult journey. Thank you, the black cat casket is just perfect and brings me a smile and comfort knowing Albert was cared for by you all and returned lovingly. THANK YOU❤️
Dear Brian we at Tamar Valley are so very sorry for the loss of your dear beloved Albert. thank you so much for trusting us with Albert's final journey. We are so sorry for your loss. Kind Regards Dawn
We lost our dear dog and friend on 2 Dec, and cannot thank Dawn enough for the kind and thoughtful service she provided. Dawn and her husband, whose name I did not get, were brilliant in our time of sadness. I wholeheartedly recommend them. Many Thanks for everything.
Ah Mr Lemon thank you so very much we are just glad we could be of assistance to you. Regards Dawn
During the last 12 months we have had to say sad farewells to 4 of our Cats-CHEN,NAVEAH,AZRELLE &AVICHI.
During this emotional time we have entrusted Dawn & her family to take the utmost care in laying each cat to rest. The service provided is dignified and Dawn is so compassionate during the most difficlt of times. We trust Tamar Valley Pet Cremation with our beautiful furry babies and we know that they are in safe hands until they are returned back home to us and their remaining cat family.
Dear Claire and Family, thank you so very much for your lovely review. Regards Dawn
I would like Thank Dawn and Family for the outstanding service they offer .
I have had the Saddest Time of loosing my Beautiful Staffie Dudley from Puppy to 12yrs fabulous years together . My Heart is breaking and Dawn is wonderful and very compassionate to your loss .He was collected and returned within 24hours back to his home where he belongs with me again .
Highly recommend Fantastic Service .
Dear Miss Cox Thank you very much for taking the time to review our service. We are both so very sorry for your loss. Dawn and Russell.
This has been really hard to deal with losing our beloved pup of just under 17 years, she was one in a million. She loved life in and out of doors all year round. She was like having another child in the home always making us laugh, getting up to mischief in a good way. She was one of the family being included in everything day in, day out. She was a good guard dog, loved sun bathing and the sea, the garden.
After what we'd been going through living in Cornwall it was so so nice to deal with a lady from my home county and was on par with you. A relief from heaven.
When the day came to let our pups go, I didn't know what, where how to deal with it all, I found you on the web.
That day I text you continually with response from you very quickly in which was so rewarding from my part. I never felt pushed away from the beginning and was understood about how I was feeling after our pups was asleep in her bed. We drove with her to you and within an hour we met up at your premises.
Dawn came out to greet us and gave us such a warm welcome showing us the way and talking to us in such a nice way it was relaxing and comforting to be accepted for us.
Dawn gave us options in dealing with our beloved pup by showing us everything and letting us decided what we wanted.
My son had stated how much he was appreciated the way Dawn gave us customer service with a lot of heart felt compassion in a caring way.
Dawn didn't stop there, we were showed what, where would happen to our beloved pup and was reassured she was our pet and everything would come back to us.
Dawn would start the cremation as soon as we'd left the premises due to health and safety.
Dawn was on top of ordering our pups urn that very day and was reassured us of getting her back the following day, in which was true to her word by letting us know the following morning and was greeted again by Dawn before we parked up.
We found the facilities well maintained, clean and tidy for all to see and most of all Dawn and the company knew what they were doing and more than happy to answer any questions and go out of they way to help you keep a memory and respect of your beloved pet.
To others who are in this sad time and have no idea who to choose, wanting the same level of car, respect you gave to them. Give Dawn a ring. I strongly recommend Dawn by going to see or talk to her about your pet.
We would like to THANK YOU from the bottom of our hearts for dealing with us with compassion and caring way and our request of our very much missed pups by supplying us with a keep sake we can take anywhere. She's now in her bed watching over us all.
Thank you Dawn for going that extra mile for Our Pups xx
For anyone who lost a beloved pet 'sorry for your loss' x
Kinds regards Mrs D Walsh
To the Walsh Family
Thank you so very much for your kind words. I know I keep saying this but it means the world to us to know that what we offer is very much appreciated. At such a tragic time it is nice to know we offer some relief. With kind regards Dawn. x
Sorry it has taken a while, but, I couldn’t type or talk about our loss, Molly was a small dog with such a huge presence,/heart/personality, we would like to say a HUGE “Thank you” though I am so sorry in the circumstances of meeting you.
We had to put our dog Molly to sleep due to her health aged 10.5 years old with kidney failure, she was taken from us way to soon, but for her, she did not suffer and we would not let her suffer.
We contacted you and left a message at a late time in the day after deciding to put her to sleep, you got back in contact with us the same day.
We arranged for you to collect her the same day (amazing and thank you).
You stated 24-48 hrs for her to be returned home, of which you did, as both my wife and I after 16 hrs wanted her back home with us safely and felt so terrible, but you called us and said you could bring Molly back home roughly less than 24 hrs after you picked her up.
We felt so relieved once we had that call as we just wanted her home with us.
You were so caring with Molly and us (I can remember you turning her ear so that it was straight) silly little things at such a sad time stick in your mind, but they do mean so much in the way you cared for our Molly.
I would just like to say, thank you from the bottom of our hearts for the way you looked after our Molly from point of contact to bringing her home too us.
I can whole heartedly recommend you at such a sad time, to others who unfortunately have to do the same as us and have no idea who to choose, if you want your pet cared for with the same level of care you would expect, then please give Dawn a call.
Thank you also for the little trinkets.
For those that read this, sorry for your loss xxx
Thank you so very much for your lovely review. It means so much to know that we make a difference. Dawn
I had to let my beloved English Springer spaniel called Brash go.I would like to thank Dawn for her compassion and care with my loss and regret. I could not rest until he was returned the next day ln a beautiful onyx casket.I would love to have my time with him all over again, but really appreciate Dawns help and would recommend her services.
Thank you Nanette and so very please you liked the Onyx Casket. Dawn
Our darling cat kipper had to be put to sleep late on Sunday. I contacted Dawn on Monday afternoon and she kindly picked our boy up from the vets the same day. Kipper was brought home to us on Tuesday afternoon in a burial pouch with a wooden heart which had his name on. We have now used this service four times in two years and i can honestly say hand on heart the care and peace of mind knowing each of my cats were cremated alone has helped me to cope with their loss. Such care and compassion, i wouldn't trust anyone else with my pets. Thank you Dawn x
Dear Theresa Thank you so very much for taking the time to write a review. It is so much appreciated. So very sorry for you loss. Dawn
Dee and I would like to pass on our grateful thanks for the way Dawn dealt with our request for Charlie the Westie who was Dees constant companion for seventeen and a half years and who helped her through some troubled times to be treated with great dignity when he had been put to sleep.The arrangements were made by Email and Phone calls but we felt that Dawn had great empathy for us.When we took Charlie to her to be cremated we were treated so well and given time to say our final goodbyes.We were assured he would be treated properly and felt that this would be so as we left him behind.We collected him two days later in his picture frame casket with his name on a lovely heart shaped tag.We miss him so much but has been made easier by the way he was treated by the young lady vets from Luxtow Veterany Practice at our home and then by Dawn at Tamar Valley Pet Cremations.Once again our heartfelt thanks .Dee and Chris Moore
Dear Dee and Chris such an age Charlie had got to. So it makes it somehow harder to say goodbye thank you for allowing us the to take charlie on his final stage, Regards dawn.
Name Suzanne Fieldgate
Phone Number 01566—
Message Thank you, so much, for bringing Bobby back so quickly… even though we understood that it couldn’t be guaranteed. We appreciate all of your efforts to have done that and would like to offer an extra Thank you, for that alone.
Bobby was part of our lives for seventeen years (and will be in our hearts forever). When he passed away, we didn’t want him to leave and it was with a feeling of dread and unease, that we began to look for a cremation service. He had never been out without us and he had never been handled by anybody else.
Luckily (it turned out), we came across Tamar Valley pet cremation. The website and reviews confirmed what we needed to hear. We would receive all of Bobby’s remains and only his. There would be minimum, if any, contact with Bobby. These things were important to us. We didn’t know what to expect, as we had never had an animal cremated before. Our email was sent on a Sunday. The next morning, a response was waiting.
Dawn (and whoever else may have been involved) was ready to collect our little boy at the time arranged. We had communicated beforehand, by email and telephone, so had the details sorted out. The communication involved questions, which were answered fully and kindly and so we had some relief.
All that was left was to let him go. Dawn was ready with a basket and blanket, which wasn’t needed but it was good to know that there wouldn’t have been a problem, if we hadn’t had one. Thank you.
Dawn telephoned a few hours later to say that Bobby would be returned by about half past three. We didn’t expect it and were (and still are) so grateful for the act, which reflects the exemplary service that Dawn and her team have created. We were also informed that we had overpaid, due to Bobby’s size. We would have been none the wiser but the honesty elevates the team to a level beyond business.
We already have an urn arriving, so didn’t need one – though it can be arranged. The package, containing Bobby, was a nice surprise. Inside a handled carton, was a bamboo slip bag. Inside this, was cloth bag and, within that, was a polythene package containing Bobby’s ashes. The whole package itself is very calming, due to the materials involved and the perfectly neat and tidy way that Bobby was held, among it all.
As I type this, we are all safe and together again, with untarnished feelings due to the one part that could easily have left a bad taste. Tamar Valley pet cremation offers a service that I cannot recommend highly enough. I will pass my positive experience on to whoever will listen.
Dawn and team… Thank you for everything.
Please feel free to use any of the above as customer feedback.
I apologise for any errors, omissions and anything else left unsaid.
Thank you so much for your very kind words. They mean so much to us. We are a small family run company and try to go above and beyond what other companies offer. We felt so very sorry for your loss of bobby who you had looked after for 17 years and wanted to meet as many of your requirements as we possibly could.
Your kind and lovely review means the world to us.
|I wanted to add one more thing.
Yesterday evening, we discovered the wooden heart attached to the carrier. Seeing Bobby’s name written on it was unexpected and moving. A small gesture but one that created feelings of affection. To us, he’s Bobby and it meant he was Bobby before his final physical journey.
Thank You for everything. It means more than you may know.
Very sad to post that Peanut our new female bunny passed away this morning but our sister company Tamar Valley Pet Cremation have cremated her for us and Ellie and I will be scattering her ashes on Kit Hill tomorrow.
11 December 2016 · Gunnislake ·
A very difficult subject to broach, losing a family pet but I wish I had known earlier in the year when we lost Roxy about this local, family run business. Definitely would have made the choice to let Dawn look after Roxy in a kind, caring and sympathetic manner. Life is full of choices…..when we know what our options are. Makes sense to me xx Tamar Valley Pet Cremation