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We want to Thank You Dawn so much.
Our special Boy Rocky a beautiful Jack Russell sadly had to be put to sleep after months of battling a horrible illness, he put up a strong fight against it the whole way through. He was such a loving, loyal Boy, with not a bad bone in his body, he loved everyone. I always say it was the love that kept him going!
I wanted him to have a dignified end, and after speaking with Dawn, I took Rocky to her, wrapped in a new blanket. Rocky was brought back to us the next day by Dawn.
I really want to Thank You Dawn for your compassion and understanding, you returned Rocky in a beautiful scatter tube with a lovely wooden heart with his name on it.
You made a very difficult time a little easier!!
An Excellent Service!!
Would always recommend!!
Dear Mr and Mrs Briscoe Rocky was certainly a lovely boy . We thank you for you very kind review and are deeply sorry for you loss. We are glad that we could assist you at such a sad time. Dawn.
We just want to say Thank you for the service your company has provided in this very sad time our dog Apache passed away yesterday she was 16 years old bless her we rang you and it was like she was one of your own you arranged to pick her up from the vets and she was back with us tonight where she belongs it was all done so professionally but with love to so we thank you so much many thanks from apaches mum and dad xxxx
Dear Loraine We thank you for your very kind review. We do feel very compassionate about our pet cremations and hopefully we offer a very different service that your vet offers you. With Warm Wishes Dawn. xxx
We lost our boy Dash today, contacted Dawn and she was brilliant, had a call off her this evening saying Dash was ready to come home, we thank you from the bottom of our hearts for what you did, his casket looks just like him...
Evening Tanith, I am just glad that I could get Dash back to you the same day. I know how much it meant to you both. Kind regards Dawn.
Dawn provided a beautiful service for my boy, Oscar. Oscar was a black cat who was really part of the family: a gentle giant who I was fortunate enough to grow up with. He was a peaceful and loving cat, and losing him over the New Year period was absolutely devastating for both myself and my family.
My mum arranged with Dawn and co. to have Oscar retrieved on the same day that we found him. Dawn arrived very quickly, and was understanding, compassionate, and delicate in handling my Oscar: being very empathetic as I struggled to keep face, and providing a clean bed-basket for Oscar to be transported in (however with him being a very big cat, he would not have fitted - and Dawn was very accommodating in allowing me to wrap Oscar up in towels and place him in a cardboard box before he was taken away).
Oscar was returned to us 48 hours later in a beautiful urn, coloured black and shaped like a sleeping cat (resembling my boy), with a seperate personalised wooden heart which simply read 'Oscar' on the front.
The entire service was a dignified, fast, and personalised way of saying goodbye to not only a beloved member of the family; but a friend.
I would like to thank Dawn for the way in which Oscar was honoured by this service. It did all of us a world of good knowing that Oscar was in the hands of a compassionate family-run company, and really made our loss easier to cope with.
I could not recommend the service more to anyone unfortunate enough to be in the same position as we were. I am forever grateful for the work of this company; in providing a fitting resolution for the loss of a good friend.
Dear Oliver Thank you so much for your lovely review. I am glad that I made your loss a little more bearable. Kind regards Dawn
Our cat was knocked over on a Saturday night, and we were able to make arrangements for a Sunday, Dawn came to our house picked up our cat and bought him home the same day, she was very understanding and professional, we'd recommend them to anyone
Dear Chris So very sorry for your loss. Thank you for your kind review. Dawn
What a fantastic service this is!
Loosing our little Yorkie Ben (In his sleep) last Saturday, my husband and I were devastated and tearful during this time but he was picked up very quickly and bought back the following day. His ashes were presented in a bamboo pouch and the small wooden heart which just simply read 'Ben'. This was such a personal and respectful touch!
Thank you all for you compassion and professional service, it was very much appreciated x
Dear Sarah Jane Thank you so very much for your review and just glad we could help you at the weekend. Kind Regards Dawn
We were on holiday when our much loved dog Sammy passed away last September and I can only say that the compassion and service from Dawn was lovely.
A difficult time made a little bit easier
Thank you for taking the time to review our service. It means a lot. Dawn
A massive thank you to Dawn for all her help today. We took our beloved Labrador Zoe to her this morning and Dawn brought her home to us this afternoon. We are heartbroken and Dawn's empathetic service made what is a terrible day just that little bit more manageable. Excellent service!!
JP and Family I sympathise with your sad sad loss. Thank you for your very kind words and I am so grateful for your review. Kind Regards. Dawn.
After the quick and devastating loss of our lovely black Labrador, Diesel, we entrusted the cremation to Dawn, who was wholly compassionate to our loss.
The whole process was dealt with dignity, and empathy.
The ashes were returned to us in a lovely scatter tube with a little wooden heart with his name on.
Thankyou Dawn and the other lovely young lady whose name we didn't get, for making the whole process as humane and compassionate as possible.
Thankyou for looking after Diesel for us.
Simon and Janette, St Austell.
Simon and Janette Thank you so much for taking the time to review our service. Ellie and I are so very sorry for the sad loss of Diesel. Dawn
Would just like to take the opportunity to thank Dawn and her family for taking care of Ghost today, I called at 9 am and ghost was cremated with her blanket and returned the same day in a beautiful scatter tube to spread at her favourite places. Such a personal kind service and makes the whole sad process much easier. Thank you so much.
Becky, So very sorry for your loss. We were just glad we could help you. Regards Dawm
Name Suzanne Fieldgate
Phone Number 01566—
Message Thank you, so much, for bringing Bobby back so quickly… even though we understood that it couldn’t be guaranteed. We appreciate all of your efforts to have done that and would like to offer an extra Thank you, for that alone.
Bobby was part of our lives for seventeen years (and will be in our hearts forever). When he passed away, we didn’t want him to leave and it was with a feeling of dread and unease, that we began to look for a cremation service. He had never been out without us and he had never been handled by anybody else.
Luckily (it turned out), we came across Tamar Valley pet cremation. The website and reviews confirmed what we needed to hear. We would receive all of Bobby’s remains and only his. There would be minimum, if any, contact with Bobby. These things were important to us. We didn’t know what to expect, as we had never had an animal cremated before. Our email was sent on a Sunday. The next morning, a response was waiting.
Dawn (and whoever else may have been involved) was ready to collect our little boy at the time arranged. We had communicated beforehand, by email and telephone, so had the details sorted out. The communication involved questions, which were answered fully and kindly and so we had some relief.
All that was left was to let him go. Dawn was ready with a basket and blanket, which wasn’t needed but it was good to know that there wouldn’t have been a problem, if we hadn’t had one. Thank you.
Dawn telephoned a few hours later to say that Bobby would be returned by about half past three. We didn’t expect it and were (and still are) so grateful for the act, which reflects the exemplary service that Dawn and her team have created. We were also informed that we had overpaid, due to Bobby’s size. We would have been none the wiser but the honesty elevates the team to a level beyond business.
We already have an urn arriving, so didn’t need one – though it can be arranged. The package, containing Bobby, was a nice surprise. Inside a handled carton, was a bamboo slip bag. Inside this, was cloth bag and, within that, was a polythene package containing Bobby’s ashes. The whole package itself is very calming, due to the materials involved and the perfectly neat and tidy way that Bobby was held, among it all.
As I type this, we are all safe and together again, with untarnished feelings due to the one part that could easily have left a bad taste. Tamar Valley pet cremation offers a service that I cannot recommend highly enough. I will pass my positive experience on to whoever will listen.
Dawn and team… Thank you for everything.
Please feel free to use any of the above as customer feedback.
I apologise for any errors, omissions and anything else left unsaid.
Thank you so much for your very kind words. They mean so much to us. We are a small family run company and try to go above and beyond what other companies offer. We felt so very sorry for your loss of bobby who you had looked after for 17 years and wanted to meet as many of your requirements as we possibly could.
Your kind and lovely review means the world to us.
|I wanted to add one more thing.
Yesterday evening, we discovered the wooden heart attached to the carrier. Seeing Bobby’s name written on it was unexpected and moving. A small gesture but one that created feelings of affection. To us, he’s Bobby and it meant he was Bobby before his final physical journey.
Thank You for everything. It means more than you may know.
Very sad to post that Peanut our new female bunny passed away this morning but our sister company Tamar Valley Pet Cremation have cremated her for us and Ellie and I will be scattering her ashes on Kit Hill tomorrow.
11 December 2016 · Gunnislake ·
A very difficult subject to broach, losing a family pet but I wish I had known earlier in the year when we lost Roxy about this local, family run business. Definitely would have made the choice to let Dawn look after Roxy in a kind, caring and sympathetic manner. Life is full of choices…..when we know what our options are. Makes sense to me xx Tamar Valley Pet Cremation