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Sorry this has taken so long (our precious Border Collie Jess passed away on 6th June) but all I can say to you is do not hesitate in using Tamar Valley Pet Cremation Service - Dawn and the team were so respectful and professional. We rang Dawn at just before 5pm and we took Jess straight there. Dawn returned Jess to us the next day in a lovely wooden box as we requested. I cannot recommend enough. The facilities are pristine. Thank you again Dawn and sorry it took so long to write this review.
Dear Adrian and Carol Thank you so very much for your review. It is always appreciated. I am glad that you found us and we could assist you at such a sad time. Kind Regards Dawn
Apologies for the delay in leaving a review but I am still coming to terms with losing both of my dogs in the space of a week. I was and still am completely heartbroken. What has made it easier to deal with is knowing that my dogs are still here in the house with me. I am so very glad my husband chose Tamar Valley pet cremation. Dawn was so very nice that I had no problem in entrusting her with my precious family pets Puzz and Blue. It was hard letting them go but I felt they would be looked after. I wasn't made to feel as if it was just another dog getting cremated. What made it even more special was that we didn't have to wait weeks for them to be returned. We were fortunate to have them returned promptly which was a bit of a daze at the time but now I realise how important that was for us. Now they have pride of place in their wooden boxes with coloured ribbons on them. Thank you Dawn for your caring attitude and making the process easier to deal with. My kindest regards.
Dear Katrina, Thank you so very much for your kind words. I have to say this was one of my hardest weeks. I felt desperately sorry for you all and couldn't believe in a matter of a few days that you had to say goodbye to your two lovely dogs, My heartfelt sympathy goes to you all. With warm wishes Dawn.
Shelly Berry reviewed Tamar Valley Pet Cremation Service – 5 star29 September at 11:59 · After a horrible experience with Albert cottage, forgetting to lable our beautiful dog molly correctly. She was left there longer than expected, I contacted dawn and she collected molly the next day and brought her back home to us the following day. I honestly can't thank dawn enough for everything they did for us. Highly recommended and handled everything so respectfully!Tamar Valley Pet Cremation ServiceLikeShow More ReactionsCommentShareComments
Shelly Berry reviewed Tamar Valley Pet Cremation Service – 5 star
29 September at 11:59 ·
After a horrible experience with Albert cottage, forgetting to lable our beautiful dog molly correctly. She was left there longer than expected, I contacted dawn and she collected molly the next day and brought her back home to us the following day. I honestly can't thank dawn enough for everything they did for us. Highly recommended and handled everything so respectfully!
Tamar Valley Pet Cremation Service
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Tamar Valley Pet Cremation Service
Tamar Valley Pet Cremation Service So very glad we could help you and Molly Shelly.. Dawn King
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Jeanette Taylor reviewed Tamar Valley Pet Cremation Service – 5 star18 September at 09:59 · ..We had to make the difficult decision to say goodbye to our Pointer Chequers last weekend. I knew I wanted to have him individually cremated so looked for a pet cremation service local to me. I'm so pleased I found Tamar Valley as they were amazing from start to finish. Dawn was very compassionate and professional. She collected Chequers from the vets and he was home again within 24 hours. Thank you Dawn.LikeShow More Reactions Comment Share.1 1.CommentsTamar Valley Pet Cremation ServiceTamar Valley Pet Cremation Service Dear jeanette thank you so much for your kind review. I am glad you found us and i could help you at such a sad time. Dawn KingLikeShow More Reactions · Reply · 1 · 18 September at 10:04
Karen Vickery reviewed Tamar Valley Pet Cremation Service – 5 star16 September at 17:51 · ..Unfortunately we lost our beloved Cat, Mickey, recently. From the first call to Dawn and her bringing him home, we received the utmost care and professionalism from her. Mickey is now home with us sleeping peacefully, as he would be of an evening. Thank you from the very bottom of our hearts at this emotional time �LikeShow More Reactions Comment Share.1 1.CommentsTamar Valley Pet Cremation ServiceTamar Valley Pet Cremation Service Dear Karen thank for your kind review. I am glad i could assist your family at such a sad time. Dawn KingLikeShow More Reactions · Reply · 1 · 18 September at 10:03
We would like to say a big thank you to Dawn and everyone at Tamar Valley for helping us get through the loss of our14 year old Border Collie Sparkey.we would like to thank, them for their kind and caring service they gave us and Sparkey at a very difficult time.We are sorry that it took us this long to say thank you,Sparkey went to sleep on 23th June, but we are still trying to adjust to life without our boy.Once again we would like to thank you very very much for everything you did,THANK YOU.
Dear Phil and Liz, it's so sad to loose such a great fur friend. We thank you for your kind words and were glad to assist you at this sad time. Thank you Dawn
Margaret Ellis reviewed Tamar Valley Pet Cremation Service – 5 star16 hrs · ..My precious baby girl Mollie died yesterday on 5th September, I rang Dawn and she was so understanding and compassionate, both on the phone and when she turned up to collect her. Dawn called me this afternoon to say she would be bringing Mollie home today. She's now back where she belongs. It seems a bit strange to say that I'm really pleased with the company and their service, but I really am. Everything was handled with dignity, and Mollie was treated as well as if it was their own pet. I'll be recommending them to anyone who needs their service. Thank you so much Dawn x
When our world fell apart after finding our 7 year old boy cat George in the road having been killed in a car accident, we were simply in pieces and just didn't know what to do. After searching online I came across this wonderful service which I cannot rate highly enough. Dawn came and collected our boy the same day and returned him the following, in a beautiful wooden cat sleeping ornament. From the first telephone call until the final drop off, Dawn showed kindness, compassion and understanding of what it feels like to lose a fur baby. I cannot thank her enough for the kindness she showed and for running this beautiful service. It really is such a blessing at a time that is so incredibly painful. Thank you so much. It really did mean the world to us.
Dear Kirsty, I was devastated to hear the sad news that your lovely boy George had been run over. I am so glad that I could help you in your time of need. Thank you so very much for you kind review. Dawn
Careyann KeastRatingReview posted on Sep 6, 2017 My son found my cat nala who we had for 14 years he was laid peacefully in garden and was still warm, I held him For an hour breaking my heart and my son rang my vets at luxstowe vets liskeard and told them what had happened and what he could do, they recommended tamar valley pet creamation services who were absolutely amazing they came within a couple of hours, two lovely ladies attended and were so kind and caring and helpful, they came with a little basket with a blanket and after we chatted they carefully wrapped him up warm in blanket, I followed them to the vehicle and they placed nala in the back of the van in his basket and said he would not be left alone now and they would go back and he would be cremated on his own! I was asked before they left what casket I wanted his ashes back in and I chose the sleeping cat! Payment is due on their arrival but for my cat to be looked after in such a beautiful way was worth every penny and more of the £140 I paid which included pick up, and dropping the ashes off in selected casket! All this was done in less than 24 hours and the casket is beautifully made of wood, he's home with mummy and his family now! I couldn't recommend this service and these people enough, they are not a money gain company they are simply a family run business which I must say I'm truly grateful to you lovely people who looked after me in my grief and made it easier to deal with knowing my boy went like a king! I'm forever grateful to you all for helping me and bringing my boy home! Much love!
More than I could have asked for.
Phoned enquiring and when I phoned the next day she remembered everything and was really sympathetic and supportive throughout. They worked around our schedule and was extremely helpful and clear. The best way to send off my beautiful girl, would recommend to everyone.
Thank you Emily. I am so glad you found our service helpful.
Name Suzanne Fieldgate
Phone Number 01566—
Message Thank you, so much, for bringing Bobby back so quickly… even though we understood that it couldn’t be guaranteed. We appreciate all of your efforts to have done that and would like to offer an extra Thank you, for that alone.
Bobby was part of our lives for seventeen years (and will be in our hearts forever). When he passed away, we didn’t want him to leave and it was with a feeling of dread and unease, that we began to look for a cremation service. He had never been out without us and he had never been handled by anybody else.
Luckily (it turned out), we came across Tamar Valley pet cremation. The website and reviews confirmed what we needed to hear. We would receive all of Bobby’s remains and only his. There would be minimum, if any, contact with Bobby. These things were important to us. We didn’t know what to expect, as we had never had an animal cremated before. Our email was sent on a Sunday. The next morning, a response was waiting.
Dawn (and whoever else may have been involved) was ready to collect our little boy at the time arranged. We had communicated beforehand, by email and telephone, so had the details sorted out. The communication involved questions, which were answered fully and kindly and so we had some relief.
All that was left was to let him go. Dawn was ready with a basket and blanket, which wasn’t needed but it was good to know that there wouldn’t have been a problem, if we hadn’t had one. Thank you.
Dawn telephoned a few hours later to say that Bobby would be returned by about half past three. We didn’t expect it and were (and still are) so grateful for the act, which reflects the exemplary service that Dawn and her team have created. We were also informed that we had overpaid, due to Bobby’s size. We would have been none the wiser but the honesty elevates the team to a level beyond business.
We already have an urn arriving, so didn’t need one – though it can be arranged. The package, containing Bobby, was a nice surprise. Inside a handled carton, was a bamboo slip bag. Inside this, was cloth bag and, within that, was a polythene package containing Bobby’s ashes. The whole package itself is very calming, due to the materials involved and the perfectly neat and tidy way that Bobby was held, among it all.
As I type this, we are all safe and together again, with untarnished feelings due to the one part that could easily have left a bad taste. Tamar Valley pet cremation offers a service that I cannot recommend highly enough. I will pass my positive experience on to whoever will listen.
Dawn and team… Thank you for everything.
Please feel free to use any of the above as customer feedback.
I apologise for any errors, omissions and anything else left unsaid.
Thank you so much for your very kind words. They mean so much to us. We are a small family run company and try to go above and beyond what other companies offer. We felt so very sorry for your loss of bobby who you had looked after for 17 years and wanted to meet as many of your requirements as we possibly could.
Your kind and lovely review means the world to us.
|I wanted to add one more thing.
Yesterday evening, we discovered the wooden heart attached to the carrier. Seeing Bobby’s name written on it was unexpected and moving. A small gesture but one that created feelings of affection. To us, he’s Bobby and it meant he was Bobby before his final physical journey.
Thank You for everything. It means more than you may know.
Very sad to post that Peanut our new female bunny passed away this morning but our sister company Tamar Valley Pet Cremation have cremated her for us and Ellie and I will be scattering her ashes on Kit Hill tomorrow.
11 December 2016 · Gunnislake ·
A very difficult subject to broach, losing a family pet but I wish I had known earlier in the year when we lost Roxy about this local, family run business. Definitely would have made the choice to let Dawn look after Roxy in a kind, caring and sympathetic manner. Life is full of choices…..when we know what our options are. Makes sense to me xx Tamar Valley Pet Cremation